Patient Registration Specialist - Woodlawn

Gonzaba Medical Group•San Antonio, TX

1d•Onsite

About The Position

This position primarily supports and assists patients with checking in and checking out, including registration, and completion of coding and charging. The role involves greeting patients, ensuring accurate appointment and insurance information, obtaining data for correct billing, processing new patient registrations, collecting appropriate fees and co-pays, preparing patient insurance, disability, and claim forms, and following cash control procedures. Responsibilities also include balancing Patient Registration Services close-outs and daily bank deposits, balancing the cash bag, maintaining eligibility information in the computer system, assisting walk-ins and urgent care patients, making and distributing new patient medical charts, assisting patients with routine questions, answering incoming phone calls, scheduling transportations, and maintaining a clean and professional front office area. The specialist must maintain strict confidentiality following all HIPAA rules and regulations. All duties are to be performed accurately and in a timely manner, maintaining clinical competencies and the highest level of customer service, exercising tact and courtesy, and adhering to customer service expectations in all communication forms. Participation in educational programs is also expected.

Requirements

Minimum High school diploma or equivalent.
Minimum of one (1) years’ experience in healthcare.
Knowledge of medical terminology with high attention to detail and a propensity for completeness.
Experience with customer service, scheduling appointments, data entry, and medical insurance.
Skilled in use of computer/EMR systems.
Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Nice To Haves

Medical Office certificate or Graduate of an accredited Medical Assistant, or closely related program.
Ability to communicate in English & Spanish strongly preferred.

Responsibilities

Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
Ensures customer service is always maintained at the highest level.
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
Participates in educational programs as needed.
Greets patients and provides assistance to patients for them to be processed quickly and efficiently.
Ensures that accurate appointment and insurance information is obtained and relayed to the patient.
Obtains data on each patient to ensure correct billing procedures.
Process registration of all new patients to include but not limited to, obtaining all necessary data, verification of insurance coverage as needed, and creation of the patient charts by coding.
Collects appropriate fees and co-pays at the time of registration.
Issues receipts for all monies taken.
Prepares all patient insurance, disability, and claim forms.
Follows appropriate cash control procedures.
Balances all Patient Registration Services close outs and prepares daily bank deposits.
May be expected to make bank deposits.
Balances cash bag at the end of the day.
Maintains eligibility information in the computer system.
Assists walk-ins and urgent care patients in obtaining appointments.
Makes and distributes new patient medical charts.
Assists patients with routine questions.
Answers incoming phone calls.
Schedules transportations.
Maintains a clean and professional front office area.
Maintains strict confidentiality following all HIPAA rules and regulations.
Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor.