Patient Registration | Full Time | 6:30a-7pm

Brook Lane•Hagerstown, MD

37d

About The Position

At Meritus Health, we believe that every patient deserves compassionate, high-quality care from the moment they walk through our doors. As a Patient Registration Representative, you will be the first point of contact in delivering that promise. This role is essential in ensuring a smooth and accurate registration process that supports both the clinical and financial health of our organization. Guided by our mission to improve the health of our community, and grounded in values of compassion, excellence, integrity, and collaboration, you will help create a welcoming and efficient experience for patients and families. Your attention to detail, empathy, and professionalism will set the tone for the care journey ahead.

Requirements

High school diploma or GED required
Minimum of three years of customer service experience required
Three years of recent experience in physician/hospital scheduling, registration, or business office environment preferred
Proficiency in admissions, registration, and insurance verification
Strong oral and written communication skills
Familiarity with office equipment and computer systems
General understanding of hospital payment plans and healthcare insurance payers
Basic knowledge of medical terminology
Strong negotiation and interpersonal skills
Knowledge of time-of-service collection procedures preferred
Excellent customer service and telephone etiquette
Ability to use tact and diplomacy in interactions
Attention to detail and analytical thinking to determine required registration data
Ability to multitask and work under pressure with minimal supervision
Capacity to comprehend and apply policies and procedures
Flexibility to adapt to a dynamic and evolving work environment

Nice To Haves

College coursework in accounting or business-related fields preferred
Knowledge of time-of-service collection procedures preferred

Responsibilities

Greet and receive patients into the healthcare system with warmth and professionalism
Conduct timely and accurate interviews to obtain comprehensive registration data
Manage the registration process to support the financial viability of Meritus Health
Communicate with physician offices to obtain necessary clinical information
Collaborate with hospital departments using the electronic health record (EHR) system
Ensure compliance with all state and federal regulations during patient admissions
Initiate and coordinate information for prompt and efficient registration
Maintain working knowledge of revenue cycle operations, third-party reimbursement, and medical terminology
Uphold Meritus Health's commitment to compassionate care and service excellence in every interaction

Benefits

Health, Dental, and Vision Insurance
Coverage begins on the first of the month following your hire date.
Life Insurance & Disability Coverage
Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
Paid Time Off (PTO)
A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
401(k) Retirement Plan
Benefit from a robust company match to support your long-term financial goals.
Education Assistance & Tuition Reimbursement
Support for your continued learning and career growth.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
Shift Differential Pay
Team members working evening, night, or weekend shifts may be eligible for additional pay.