Patient Registration Representative, Full-Time, Days

The University of Chicago Medicine•Crown Point, IN

1d•Onsite

About The Position

Join a world-class academic healthcare system, UChicago Medicine Crown Point, located in Crown Point, Indiana, as a Patient Registration Representative. UChicago Medicine is an integrated academic and community health system with multiple primary medical facilities within the surrounding suburbs of Chicago. UChicago Medicine, Crown Point is a new two-story, 130,000-square-foot multispecialty care center and micro-hospital in Northwest Indiana for what will be the academic health system's largest off-site facility and its first freestanding building in Indiana. Under general supervision, the Patient Registration Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge, and transfer processes. Provides excellent customer service, assists patients with financial and billing inquiries and performs collection functions.

Requirements

High School Diploma or equivalent; bachelor's degree preferred.
At least 5 years of related clinical work experience.
Medical terminology experience is strongly preferred. Certificate is a plus.
Previous experience with hospital information systems required.
Experience working with insurance companies and knowledge of insurance verification and third-party collection procedures required.
Excellent written and verbal communication, organizational, and customer service skills.
Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality.
Minimal typing speed of 35wpm required.
Proficiency in MS Office Suite.
2+ years of EPIC EMR experience.

Responsibilities

Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance, and other billing information.
Performs pre- and post-billing functions, responds to patient inquiries in-person and via written correspondence, resolves patient charge disputes and processes patient refunds.
Verifies insurance coverage; obtains authorization from managed care companies to cover outpatient services; works with the Managed care office to identify and interpret contracts governing patient care.
Identifies patients unable to meet complexity/payer mix requirements; provide assistance to identify a community resource for follow up care that matches their clinical needs.
Provides financial counselling to patients and their families; explains hospital policies, including payment and credit policies.
Identifies adjustments/discounts on claims, initiates resolution of accounts placed with collection agencies, receives, and processes payments and works with patients to make payment arrangements balances due.
Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
Prepares various correspondence and reports, clinic consultation notes, referral letters, and other departmental correspondence; maintains correspondence files.
Answers incoming calls and assists with general clerical duties as needed within the department.
Completes additional responsibilities as directed by management.