Patient Registration Coordinator - 20hrs/Day Shift

Mass General Brigham • Northampton, MA

7d • $20 - $28 • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary Responsible for overseeing the patient registration process, ensuring accurate and efficient collection of patient demographic and insurance information.

Requirements

• High School Diploma or Equivalent required
• Experience in healthcare registration or patient accounts 3-5 years required
• Knowledge of healthcare registration processes, insurance verification, and billing procedures.
• Strong leadership and supervisory skills, with excellent communication and interpersonal abilities.
• Attention to detail and accuracy in gathering and documenting patient information.
• Problem-solving and analytical skills to address registration issues and resolve patient concerns.
• Proficiency in using healthcare software systems, electronic health records, and registration software.
• Commitment to providing exceptional customer service and ensuring a positive patient experience.

Nice To Haves

• Bachelor's Degree Related Field of Study preferred

Responsibilities

• Coordinate and oversee the patient registration process, ensuring timely and accurate collection of patient information.
• Verify insurance coverage for patients and ensure accurate and complete documentation of insurance information.
• Coordinate patient admissions in collaboration with healthcare providers, nurses, and other relevant staff.
• Provide financial counseling to patients, explaining insurance coverage, billing processes, and payment options.
• Provide support to a team of registration staff, providing guidance, training, and support.
• Ensure compliance with relevant healthcare regulations, including privacy laws.
• Performs other duties as assigned
• Complies with all policies and standards.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees