Patient Registration Coordinator

Community Dental Partners • Indianapolis, IN

9d • $20 • Onsite

About The Position

The Patient Registrtaion Coordinator is the first line of customer service for all patients and visitors entering our office. This individual is a team player and brings their best to our office to achieve the best outcomes for our patients. This role is primarily responsible for greeting patients, checking patients in, presenting treatment plans, scheduling and confirming future appointments, and handling incoming phone calls. The patient registration coordinator will assist patients with questions and needs ensuring they receive the best service possible.

Requirements

• High school diploma or GED
• Basic dental knowledge or the ability to learn
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Excellent work ethic and attendance record
• Dental Experience is required
• Customer Service Skills – must be able to provide excellent patient service to ensure their dental needs are being met.
• Multi-Tasker – ability to prioritize and address multiple demands concurrently.
• Communication – must be able to communicate effectively with the clinical team, patient, responsible parties, and other staff as necessary both in verbal and written capacities.
• Team Mindset – the ability to work within a team for the good of the patient.
• Positive Problem Solver – ability to think on your feet and find solutions to a variety of unique issues.
• Continuous Improvement - openness to and the ability to assess and improve processes and patient service experience.
• Flexible and Innovative - highly adaptable to the dynamic and fast-paced business environment
• High Engagement - supportive of leadership and role model for company values and guiding behaviors
• Follow Up and Attention to Detail - Strong demonstration of task completion and dedication to detail
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member, and employer confidentiality. Comply with all HIPAA regulations.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Responsibilities

• Provide a warm and inviting tone when fronting questions from new and existing patients on the telephone
• Exhibit a welcoming appearance and attitude towards new and existing patients and guests in the lobby
• Accurate capture and entry of patient demographic and insurance information into an electronic patient health program
• Accurate verification of dental insurance benefits prior to treatment plan creation and presentation
• Creation and presentation of the treatment plan, with effective communication of all treatment options
• Resourcefulness while aiding patients in arranging finances to receive necessary treatment
• Responsible handling of financial receipts and cash in accordance with practice standards
• Consistent ability to ensure proper documentation is signed and input into the electronic health record
• Capability of maintaining rapport with multiple patients at once during times of high demand
• Capability of problem-solving with regard to accounting and clinical questions from patients
• Maintenance of lobby, front office, and other facility areas according to practice standards
• Effective communication with management and co-workers regarding improvements and suggestions
• Successful completion of internal training programs

Benefits

• Bonusing Options: We offer a $300 monthly attendance bonus for Full-Time and $150 monthly for Part-Time, a production bonus starting at $150 monthly, a $3 hourly shift premium for evenings and weekends, and more—compensation that truly stacks up!
• Healthy Benefits: We've got you covered with health, dental, and vision insurance options, as well as disability and life insurance.
• Time to Unwind: Enjoy paid time off and holiday pay, because we believe in a healthy work-life balance.
• Room to Grow: With career growth opportunities, you'll be able to chart a path for your professional development.
• Healthy Skills: We'll help you get certified in Hep B and CPR, and we even offer a production bonus!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees