Patient Registration/Access Representative

People's Center • Minneapolis, MN

54d

About The Position

The Patient Registration/Access Representative plays a critical role in the healthcare delivery process by serving as the first point of contact for patients entering the healthcare system. This position is responsible for accurately collecting and verifying patient information, ensuring compliance with healthcare regulations, and facilitating smooth access to medical services. The representative works closely with patients, healthcare providers, and insurance companies to verify eligibility and benefits, thereby reducing delays in care. By maintaining meticulous records and managing sensitive patient data with confidentiality, this role supports both operational efficiency and patient satisfaction. Ultimately, the Patient Registration/Access Representative ensures that patients experience a seamless and welcoming registration process, which is essential for effective healthcare management.

Requirements

• High school diploma or equivalent required.
• Previous experience in patient registration, medical office, or customer service environment preferred.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Nice To Haves

• Associate degree or higher in healthcare administration or related field.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Bilingual abilities to assist diverse patient populations.
• Certification in medical office administration or patient access services.

Responsibilities

• Greet patients and visitors in a professional and courteous manner, providing assistance with the registration process.
• Collect, verify, and enter patient demographic, insurance, and financial information accurately into the healthcare system.
• Verify patient insurance eligibility and benefits prior to appointments to ensure coverage and reduce billing issues.
• Maintain patient confidentiality and comply with HIPAA and other regulatory requirements in handling sensitive information.
• Coordinate with clinical and administrative staff to resolve registration issues and facilitate timely patient access to services.
• Manage appointment scheduling and provide patients with necessary instructions and information regarding their visits.
• Handle patient inquiries and concerns related to registration, insurance, and billing with empathy and professionalism.
• Update and maintain accurate patient records and documentation in electronic health record (EHR) systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees