Patient Registrar III-ABQ

Presbyterian Healthcare Services • San Mateo, CA

4d • $16 - $22 • Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Registrar III. Patient Registrar III serves as an Experience Ambassador, welcoming and assisting patients, families, and visitors. Supports kiosk registration, ensures accurate data capture, answers insurance and network questions, collects required payments, and provides concierge‑level guidance. Responds to walk‑in requests such as forms, prescription pick‑ups, scheduling help, provider information, and Release of Information needs.

Requirements

• High school diploma or equivalent.
• Two years of healthcare or customer service experience with proven scheduling and registration competency; must pass EPIC training.
• Requires knowledge of the full patient encounter process, including scheduling, registration, contract and financial guidelines, service coordination, and basic billing workflow.

Responsibilities

• Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints and managing conflict appropriately.
• Performs accurate registration, collects required patient data, verifies insurance eligibility, and guides patients through e‑signature and ROI processes.
• Collects financial obligations, follows cash‑handling policies, and refers patients to Financial Advocates when needed.
• Creates accurate telephone messages, supports workflows for forms and prescriptions, and consistently demonstrates CARES behaviors while improving communication, efficiency, and service.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees