Patient Registrar III-Endocrinology

Presbyterian Healthcare Services

1d • Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Registrar III - Endocrinology. The Registration Services Associate III serves as the Experience Ambassador, creating an exceptional first impression for patients, families, and visitors in Presbyterian Medical Group Clinics. The Ambassador manages the lobby experience, supports and encourages kiosk use for registration, ensures accurate data capture to prevent denials, and secures financial payments at the time of service, including copays, co‑insurance, deductibles, self‑pay, and outstanding balances.

Requirements

• High school diploma or equivalent
• Two years of experience in healthcare or a customer‑service field with significant customer‑service responsibilities
• Demonstrated competency in scheduling and registration
• Must pass all EPIC competencies within 30 days of hire or upon completion of the Epic Clerical Training class
• General knowledge of the customer‑encounter process, including scheduling, registration, contract requirements, financial guidelines, coordination of services, and billing
• Understanding of what work is performed, how it is performed, and why it is performed.

Responsibilities

• Provides excellent patient service using CARES, AIDET, and EPE, adjusting to patient needs while maintaining safety and compliance.
• Resolves complaints, supports lobby cleanliness and comfort, and keeps patients informed of delays.
• Performs accurate registration, kiosk support, demographic and insurance verification, eligibility checks, and e‑signature processes.
• Answers questions about operations, policies, and billing, and maintains kiosk functionality.
• Schedules appointments, follows same‑day and team guidelines, monitors schedules for accuracy, manages no‑shows and late arrivals, and supports patients before, during, and after their visit.
• Ensures high‑quality registration to reduce claim errors, follows cash-handling policies, secures prior authorizations and referrals, collects required patient payments, and refers patients to Financial Advocates when needed.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees