Patient Recruitment Manager

SGS•Richardson, TX

About The Position

Responsible for the management of internal and external recruiting efforts for our cosmetics and personal care division to support all sites (currently Dallas and Phoenix and occasionally New Jersey) Manages and oversees the subject recruitment process specifically for our clinical studies and a team of recruiting staff at the Dallas, Phoenix and New Jersey sites Drive participant enrollment for cosmetic and personal care clinical studies through strategic initiatives Provides additional thought leadership in support of our goal to develop recruiting as a true core competency Provides leadership over the efforts to keep panelist recruitment in house and drive cost effective practices for recruitment Partners with operations and scientific teams to understand the needs for selected studies Proactively communicates department insights, strategies and needs to complete clinical studies on time or ahead of schedule Build, manage and analyze recruiting metrics (departmental, study specific and database specific) Regularly articulate metrics and success/areas of challenge to internal and external stakeholders Works with internal and external recruiters to maintain a database of viable study subject candidates (within an internally developed tracking system) Strategically create and implement initiatives to expand the panelist database Leads the effort to determine the appropriate future toolset for tracking study subject candidates Independently handle complex problems and determine solutions with limited resources Resilient and adaptable in a fast paced environment Mentor and coach recruiting team on sales techniques and communication strategies to guide panelists, maintain call control and de-escalate when necessary Manage and mentor a team of up to 10-15 direct reports

Requirements

Bachelor’s degree in Science or equivalent
Minimum of five-years of relevant managerial experience
Management of off-site staff
Minimum of two- years’ experience in sales, communication/telemarketing
Excellent written and verbal communication skills
Ability to multi-task and interact with internal/external resources
Resilient and adaptable in a fast paced environment

Nice To Haves

Experience recruiting a high volume of patients/participants for clinical studies highly preferred
Experience in clinical research highly preferred

Responsibilities

Management of internal and external recruiting efforts for our cosmetics and personal care division
Manages and oversees the subject recruitment process specifically for our clinical studies
Drive participant enrollment for cosmetic and personal care clinical studies through strategic initiatives
Provide thought leadership in support of our goal to develop recruiting as a true core competency
Provide leadership over the efforts to keep panelist recruitment in house and drive cost effective practices for recruitment
Partners with operations and scientific teams to understand the needs for selected studies
Proactively communicates department insights, strategies and needs to complete clinical studies on time or ahead of schedule
Build, manage and analyze recruiting metrics (departmental, study specific and database specific)
Regularly articulate metrics and success/areas of challenge to internal and external stakeholders
Works with internal and external recruiters to maintain a database of viable study subject candidates
Strategically create and implement initiatives to expand the panelist database
Leads the effort to determine the appropriate future toolset for tracking study subject candidates
Independently handle complex problems and determine solutions with limited resources
Mentor and coach recruiting team on sales techniques and communication strategies to guide panelists
Manage and mentor a team of up to 10-15 direct reports