Clinical Research Patient Recruitment Manager

Flourish Research•Walnut Creek, CA

1d•Onsite

About The Position

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring a Patient Recruitment Manager to support our Flourish Research site in Walnut Creek, CA The Manager of Patient Recruitment is a dynamic, strategic, execution-oriented, and performance-driven sales leader assuming full responsibility for the achievement of study enrollment objectives. This leader consistently hits revenue targets by designing study enrollment strategies and directly implementing them with precision by effectively managing a team of recruiting representatives. The Manager is expected to effectively partner with corporate functions to drive high performance in the areas of patient lead generation, funnel conversion metrics, and patient experience. To cultivate and maintain a strong culture of accountability, the Manager employs a servant leadership style, exudes a deep commitment to achieving goals, and provides hands-on, data driven coaching to both recruiting representatives.

Requirements

Strong leadership and team management abilities.
Impeccable organizational skills and attention to detail.
Exceptional professionalism and patient-centered focus.
Excellent communication and interpersonal skills to engage with clinicians, staff, and community partners.
Ethical compass that compels honesty, accountability, and self-motivation.
High-level critical thinking and problem-solving skills.
Proficiency with computers, databases, and Microsoft Office Suite.
Ability to thrive in a fast-paced, productive, and high-performing environment.
Bachelor's Degree Required
Minimum 2–3 years of experience in clinical research recruitment or related healthcare field, with at least 1 year in a leadership or supervisory role.
Proven success developing and executing recruitment strategies.
Proficient knowledge of medical terminology and clinical trial processes.
Strong understanding of GCP regulatory requirements.
Excellent oral and written communication skills.

Nice To Haves

Previous experience with electronic medical records and recruitment databases preferred.

Responsibilities

Create and run strategic recruitment plans for all assigned studies.
Achieve study enrollment goals and assigned revenue targets.
Communicate and collaborate with corporate support functions (i.e. marketing, revenue operations, business development) regarding needs to effectively fill studies.
Study leading and lagging indicators at individual and team level taking targeted action to improve areas of underperformance and/or prevent underperformance.
Build and maintain a culture of accountability, collaboration, and results.
Prioritize studies and execute patient routing accordingly to generate the best revenue results.
Lead and manage patient recruiting representatives to achieve all assigned key performance indicators.
Identify and implement coaching, training, and development programs to drive improvement in the call center team.
Implement KPIs with support of leadership for direct reporting staff.
Identify process and system improvement opportunities and partner with corporate support functions to drive improvement.
Participate in sponsor relations and communications as needed.
Maintain and manage all vendor relationships (i.e. uber, outsourced marketing/recruiting agencies etc.).
Ensure all representatives appropriately document in the CRM and CTMS is entered correctly and with precision.
Ensure patient enrollment teams adhere to the appropriate legal and ethical professional conduct standards.
Manage community connections, coordinate events and establish new routes of community outreach.
Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
Additional duties as assigned by management.