One Call- Patient Placement Specialist
About The Position
Across the Legacy community, patients turn to us for exceptional care delivered in a compassionate environment. As a key coordinator of patient placement, you ensure that each individual receives timely and appropriate care within our facilities. Your efforts help streamline ED admissions, direct admissions, and hospital-to-hospital transfers—making these transitions as smooth as possible. In everything you do, you embody Legacy’s mission: to make life better for others. In this position, you can expect the shifts to be Saturday, Sunday, 9:00 am to 7:30 pm.
Requirements
- High School diploma or equivalent required.
- A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
- A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Admitting, Medical Records/Health Information or applicable clerical support experience.
- Six months customer service experience required.
- Demonstrated ability to communicate clearly in the English language.
- Ability to withstand varying job pressures and organize and prioritize related tasks.
- Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
- Demonstrated effective interpersonal skills which promote cooperation and teamwork.
- Excellent public relations skills and demonstrated ability to communicate in a calm, succinct, businesslike manner.
- Ability to identify alternative means of communication as needed.
- Net typing of 40 WPM and PC-based computer skills.
- Demonstrated knowledge of medical terminology.
- Familiarity with 10 key.
Nice To Haves
- Previous registrar and third-party payor experience preferred.
- An understanding of health plan and benefit structures preferred.
- National Certification of CHAA Preferred.
Responsibilities
- Coordinate patient placement for all incoming patients across all Legacy facilities in a 24/7 operational setting
- Collaborate with hospital charge nurses and Nursing Supervisors to ensure accurate placement of:
- Emergency Department (ED) admits
- Direct admits
- Hospital-to-hospital transfers
- Manage all aspects of patient transfers from outside facilities into the Legacy system
- Facilitate physician-to-physician handoffs to maintain continuity of care during transfers
- Act as a liaison for internal and external physicians requesting consults, admission support, or patient information
- Monitor and track:
- Bed assignments and availability
- Unit staffing capacity
- Patient discharges
- Ensure accuracy of the nightly hospital census report
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
