Patient Navigator

SB Clinical Practice Management Plan•Lake Grove, NY

2h•$20 - $25•Onsite

About The Position

SUMMARY: The Patient Navigator will assist the departments with coordination of the daily operations of the front information desk for the Commack or Lake Grove location, and other various special project duties to ensure efficient work flow, patient care, and assist with patient transportation. This position does require occasional travel between Commack and Lake Grove.

Requirements

High School diploma/GED.
Strong organizational and communication skills (both verbal and written).
Excellent typing skills and friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
6 months experience working as a Receptionist
1 year of clerical or customer service experience.
Experience using an EMR and a practice management system.
Bilingual in Spanish.

Responsibilities

Greets all scheduled patients upon arrival.
Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
Utilizing Staxi Chairs to assist with transporting patients from their vehicle to their appointment and back.
Track all New Patient Inquires including patient demographics, appointment date, and provider that appointment was scheduled with.
Follow up with newly scheduled patients to assess patient experience.
Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
Take appropriate messages and ensure the proper delivery of those messages.
Be polite and courteous at all times.
Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
Utilize Electronic Medical Record (EMR) and/or other systems for appointment navigation.
Track all visitors in the e-log for contact tracing as required by the CDC/DOH.
Maintain clean and organized reception area.
Provide additional coverage for evening hours and weekends, as needed.
Coordinate with building security and management to ensure patient safety including, offering patient’s wheelchairs if needed, assessing patient drop off area to ensure it is clear and accessible at all times.
Ensure all ADA equipment is functional and hand sanitizing station is working and filled.
Ensure HIPAA guidelines are followed at all times.
Able to multitask in an effective and professional manner.
Continuously retrieve and ensure the proper delivery of all incoming mail and packages to each specialty practice
Perform all other duties as assigned by management.