Patient Navigator

RightSite Health • San Antonio, TX

7d

About The Position

Reporting to the Vice President of Navigation Services, the role of the RightSite Link Navigator is to provide both outbound and inbound video, telephonic, and text navigation and support to patients needing non-emergency care. The ideal candidate will be able to accept ownership for effectively solving patient issues, inquiries, and keeping patient satisfaction at the core of every decision and behavior. Because we partner with EMS teams, we provide support from 6:00am - 10pm CST Monday through Friday. The two shift times are are 5:30am - 2:00pm and 1:30pm - 10:00pm. RightSite Health offers the brand promise of helping people with non-emergent needs find the best in-network, non-Emergency Room provider. RightSite Link’s Navigators play a huge role in keeping this promise. The RightSite Link Navigator drives RightSite Health’s value proposition of helping people find the right site of care in a timely manner. If this sounds like you, keep reading and contact us to learn more!

Requirements

• Skills generally acquired through a combination of higher education and/or customer service job experience (2+ years)
• Demonstrated proficiency in applications navigation (browser-based applications, Google Drive, Excel, Word, PowerPoint) and the ability and desire to learn new and complex computer system applications
• Ability to thrive in a fast moving, service center environment with moderate noise level due to Navigators interacting with patients

Nice To Haves

• Experience in medical or social service settings is a plus

Responsibilities

• Lead the episode coordination to ensure the member is properly assessed for non-emergency conditions, proper determination of appropriate non-ER providers for in-network services, and scheduling of round-trip, non-ambulance transportation
• Complete required follow-up calls with members to ensure successful treatment and round-trip transportation were delivered, and a satisfaction survey was performed
• Offer navigation and advocacy for any identified SDoH, providing solutions to the member
• Accurately document all member activity using the RightSite Link CRM system
• Find, solve and connect patients to appropriate resources
• Attend ongoing RightSite required training, integrate new skills, and modify customer/member interactions

Benefits

• Market competitive healthcare coverage, including medical, dental, and vision
• Flexible PTO policy designed to create work/life balance
• Supportive and inclusive work environment
• Work alongside peers and leaders who are passionate about helping others
• The opportunity to make a positive difference in someone’s life every day
• Significant professional growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees