Patient Navigator

Cancer Care Northwest•Spokane, WA

4d•$22 - $31

About The Position

For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. Cancer Care Northwest is hiring a Patient Navigator. This position is responsible for providing resources, education, referrals and coordination of care to patients. The Patient Navigator will develop relationships with CCNW patients and providers by providing resources, support programs and assist in meeting other cancer-related needs. Supports and adheres to the Cancer Care Northwest Compliance Program, including the Code of Ethics and Business Standards.

Requirements

2 years of direct patient care experience
Extensive experience with Excel and Word programs
Current CPR certification

Responsibilities

Provides CCNW cancer patients and families resources, support programs and services.
Provides additional information about community resources for needs articulated by patients.
Assists patients in navigating identified barriers to treatment by assessing needs and providing education to connect them with resources.
Identifies gaps in resources and works within the community to bridge those gaps when possible.
Serves as liaison between community organizations and patients to distribute donated items.
Solves practical problems related to needs such as lodging and transportation during cancer treatments; identifies other barriers that would affect the patients' ability to participate in their treatment plan.
Addresses emergent patient needs in the clinic as they arise, such as lodging and transportation needs.
Conducts follow up calls to patients, when possible, to ensure that the resources provided met their needs and identify additional needs.
Maintains accurate, confidential records documenting services provided.
Works within the facility to promote navigation program and build patient referrals.
Works cooperatively with the Billing department to improve patient processes.
Assists patients in moving through the complexities of the organization.
Coordinates with nurses, physicians, schedulers, and other staff to facilitate patient care.
Responds to CCNW team requests in a timely manner.
Attendance of team meetings to discuss patients and clinic workflow.
Travel required between Cancer Care Northwest sites as needed.
Performs other duties as assigned.