Patient Navigator

One Community Health•Carmichael, CA

1d•Onsite

About The Position

Patient Navigator The Patient Navigator links immigrant, refugee, and non-English speaking patients with health, psychosocial, and other services to using a culturally sensitive, patient centered approach. This position collaborates with internal and external partners to guide patients through the nuances of the US healthcare system. This role is on-site (100%) in Carmichael, CA (95608).

Requirements

High School Diploma or GED
At least 2 years of customer service experience
At least 1 year experience working with diverse populations including refugees and immigrants
Fluency as well as the ability to read and write in Dari, Pashto, and English
Understanding and sensitivity to the cultural nuances and practices of Afghan communities, particularly regarding healthcare beliefs and practices
The ability to problem solve independently as well as the ability to collaborate in a team setting to work toward a specific goal
Excellent interpersonal and communication skills
Current BLS certificate

Nice To Haves

Prior experience working in healthcare settings, preferably in a role involving patientnteraction or navigation
Existing knowledge of external, local resources and services for immigrants and refugees
Degree or certification in relevant field such has healthcare administration, interpretation, or linguistics

Responsibilities

Provide comprehensive health navigation including assistance with:
Health insurance enrollment and verification
Registration and appointment check-in
PCP assignment
Appointment scheduling, confirmation, and reminders
Interpretation and completion of forms and paperwork
Directing patients to internal departments based on their needs
Working with clinical teams to review and ensure understanding of treatment plans
Interpreting messages between the care team and patient
Coordinate with external immigrant and refugee services, creating partnerships to help identify and connect patients with OCH services
Deliver patient education in the form of printed materials, group health workshops, telephonically, and verbally during visits to the health center
Assist with outreach telephone calls to reduce care gaps and keep patients engaged in care
Remain current on health-related community resources and act as a point of contact, following up on resource needs and troubleshooting patient barriers to accessing services when necessary
Assist with translation of patient facing signage, documents, and educational material in collaboration with the communications department
Assist with producing training for staff that promotes cultural awareness and sensitivity
Represent OCH at community events, providing information about services in multiple languages