Patient Navigator

Aizer Health • Monroe, NY

3h • Onsite

About The Position

At Aizer Health, a leading Federally Qualified Community Health Center, the mission is to provide transformative, high-quality, and relationship-based healthcare that caters to the whole person. The rapidly growing Center offers world-class services including Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, Behavioral Health, and select specialty services, aiming to uplift and empower the community. Aizer Health emphasizes excellence, empathy, cutting-edge technology, unwavering support, and a diverse and inclusive workplace where growth is nurtured. The core values include Putting Patients First, Powered by Community, Driven by Collaboration, Empowering Success, and Nurturing Growth. As a Patient Navigator, you will be the first point of contact for patients, setting a positive and seamless healthcare experience. This critical role involves welcoming, informing, and efficiently guiding patients through the check-in and visit process. The ideal candidate is personable, highly organized, detail-oriented, and thrives in a fast-paced, patient-facing environment.

Requirements

• A friendly and approachable demeanor with excellent interpersonal skills.
• Anticipates patient needs and addresses them efficiently.
• Ability to manage multiple tasks and maintain a smooth workflow in a busy environment.
• Ensures accuracy in patient status.
• Comfortable using electronic systems such as electronic health systems and managing check-in kiosks.
• Maintains composure in a fast-paced environment and ensures that patients feel supported and heard.
• Works collaboratively to ensure a positive patient experience.

Nice To Haves

• Prior experience in healthcare, front desk, or customer service role preferred

Responsibilities

• Warmly greet all patients upon arrival, creating a welcoming and professional first impression.
• Check in patients using Aizer’s EMR System (eClinicalWorks), updating visit status and changing patient status to green to signify arrival.
• Verify patient identification and appointment details, ensuring accuracy in the EMR system.
• Collect and update any necessary patient documentation, insurance details, or forms.
• Direct patients to the appropriate department, provider, or waiting area based on their visit type and scheduled services.
• Proactively monitor patient wait times and communicate with clinical staff to minimize delays.
• Anticipate and resolve flow disruptions, escalating issues to the appropriate personnel when needed.
• Manage and maintain the functionality of self-service check-in kiosks and display screens.
• Assist patients with navigating the kiosk system, troubleshooting technical issues, and ensuring accurate information input.
• Monitor and report any recurring technical issues to the appropriate IT or operations team.
• Maintain a clean, organized, and calming reception area that reflects Aizer’s standards of care and professionalism.
• Monitor lobby activity to ensure patients are directed appropriately and that the space remains welcoming and comfortable.
• Refill literature, sanitizing stations, and other lobby materials as needed.
• Respond to patient questions and concerns in a professional, clear, and compassionate manner—whether in person, by phone, or via internal systems.
• Provide accurate information about wait times, appointment procedures, or directions within the facility.
• Handle sensitive situations (such as delays or scheduling issues) with empathy and solution-oriented thinking.
• Maintain real-time communication with medical assistants, nurses, and providers to coordinate patient movement and alert them of arrivals or schedule changes.
• Serve as a liaison between the front desk and clinical teams to promote efficiency and teamwork throughout the patient journey.

Benefits

• $20 per hour, commensurate with experience.
• Comprehensive benefits package including Medical, Dental, and Vision Insurance.
• Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate.
• 8 Paid Holidays.
• 403(b) Retirement Plan, setting you up for a secure future.
• Short-term and Long-term disability.
• Life/Accidental Death and Dismemberment Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees