Patient Navigator

Strive Health • Richmond, VA

6h • Hybrid

About The Position

The Patient Navigator is responsible for supporting Strive’s care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships, being an educational resource, and helping navigate questions. This position reports to the Manager, Patient Growth.

Requirements

• High School Diploma
• 5+ years combined education or experience including working with customers or patients in a professional setting
• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes.
• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Business travel required up to 80%, some overnights

Nice To Haves

• Bachelor’s Degree in Business Administration or related
• Sales background preferred.
• Experience with promoting and selling primary care or other healthcare related services to high needs populations preferred
• Experience in healthcare, specifically educating patients on care models or insurance plans preferred
• Community health experience preferred.
• Proficient PC skills
• Proficient computer skills.

Responsibilities

• Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them within an assigned geographic area
• Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive
• Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments
• Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them
• Build key internal relationships to escalate patient support needs
• Visit with patients in-person, when possible, at home or during medical visits with the goal of scheduling a future visit; travel will be required to key markets within your territory
• Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed
• Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations
• Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce)
• Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees