Patient Navigator

Jericho Road Ministries Inc•Buffalo, NY

7d•$18

About The Position

Jericho Road Community Health Center is actively seeking a Patient Navigator. This position is full-time, within the Service Support Department, working across our Breckenridge, Barton, and Broadway sites. Work with a Purpose Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.

Requirements

High School Graduate or GED Equivalent
Demonstrated ability and familiarity with tools, technology, and systems found within health care environments (such as Basic Computer Skills, Electronic Medical Records, Experience with Medent EMR a plus).
At least 1 year of experience in working in a medical office
Ability to demonstrate and model professionalism, candor and care of patients, visitors, and organizational partners

Responsibilities

Work with JRCHC providers by scheduling and confirm patient diagnostic appointments, surgeries, and other specialty appointments that may not be a direct service of JRCHC
Provide customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Practice high level of ethical behavior while interacting with patients and appropriate staff
Practice cultural sensitivity while working with JRCHC patients and staff
Assist with front office receptionist responsibilities as needed
Assist with answering incoming calls from call center as needed
Enter accurate insurance information and verify insurance availability as needed
Receive and route messages or documents to appropriate staff
Maintain and transmit correspondence or medical records, by mail, email, or fax
Protects patients’ rights by maintain confidentiality of personal and financial information
Reschedule patients according to provider time off request and/or when they are calling out for the day
Reschedule call outs and staff changes for DRE, Certified Application Counselors, Clinical Nurse, Sono, Phlebotomy.
MAS transportation, schedule transportation for patients
Answer transfer patient phone calls as needed for referral questions
Non-Clinical responsibilities: OB triage box, SNC scheduling, Deaf Access scheduling
Mail out appointments reminders to patients home or push it via patient portal
Closing of the referral loop, this is a mandatory QI initiative that we have to report on, still not implemented but will this year. Need to get records from specialist office for any referrals that provider sent to PN

Benefits

Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions.
Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams.

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