Patient Navigator (GRIPA)
About The Position
A Patient Navigator plays a crucial role in the healthcare system, providing support and guidance to patients throughout their healthcare journey. They advocate for patients’ needs and preferences within the healthcare system, ensuring they receive appropriate care and services. The role of the Patient Navigator is to remove patient’s barriers to care by identifying resources for patients, helping them navigate through health care services and systems and promoting patient health and well-being. The Patient Navigator position will provide comprehensive support services to assist patients who are receiving, seeking or eligible for additional care within Rochester Regional Health. A Patient Navigator serves as a liaison between patients and healthcare providers, ensuring seamless coordination of care and support services. They assist patients in navigating the complexities of the healthcare system, from diagnosis through treatment and follow-up care. Patient Navigators may work in various healthcare settings, including hospitals, clinics, and community health centers.
Requirements
- Two (2) years customer service experience, preferably in a health care setting
Nice To Haves
- Strong customer service skills and the ability to demonstrate compassion and empathy
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Bilingual
Responsibilities
- Interacts regularly with patient and patient caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan.
- Tracks/monitors patient progress through a combination of Referral monitoring through the EMR, Provider collaboration and gaps in care.
- Documents and maintains patient records within CareConnect.
- Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues.
- Maintain and identify community resources for patients to overcome barriers to care for positive health outcomes.
- Remain aware of current services offered by service providers.
- Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking
- Facilitating follow-up care after hospitalization or emergency room visit
- Meet with the team regularly to discuss improvement of outcomes and adjusting to the population’s need
- Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues in partnership with clinical support where necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
