Patient Navigator (Remote)

Susan G. Komen•St. Louis, MO

5d•$22 - $28•Remote

About The Position

WORKING WITH THE KOMEN PATIENT CARE CENTER’S TEAM OF HIGHLY TRAINED PROFESSIONALS, THE PATIENT NAVIGATOR PROVIDES SUPPORT TO A DIVERSE POPULATION IN A TELEHEALTH PATIENT NAVIGATION MODEL. THE PATIENT CARE CENTER POWERS KOMEN’S MISSION TO SAVE LIVES BY ADDRESSING THE MOST CRITICAL NEEDS OF OUR COMMUNITIES RIGHT NOW. THROUGH PERSONALIZED PATIENT SUPPORT, NAVIGATORS IDENTIFY AND ADDRESS BARRIERS TO CARE, ENSURING PEOPLE HAVE ACCESS TO THE CARE THEY NEED TO ACHIEVE HEALTH EQUITY, AND HELPING THOSE WITH AGGRESSIVE AND DEADLY BREAST CANCERS GET THE UNIQUE SUPPORT THEY NEED. THE NAVIGATOR WILL WORK DIRECTLY WITH PEOPLE CONCERNED ABOUT BREAST CANCER, INCLUDING PATIENTS, CAREGIVERS AND FAMILY MEMBERS. THE NAVIGATOR WILL IDENTIFY AND ADDRESS BARRIERS TO FACILITATE TIMELY ACCESS TO CARE THROUGHOUT THE BREAST CANCER CONTINUUM AND PROVIDE EMOTIONAL SUPPORT, EDUCATION ON A VARIETY OF BREAST HEALTH TOPICS, GUIDANCE TO NAVIGATE THE HEALTH CARE SYSTEM, AND INFORMATION ON RESOURCES VIA PHONE CALLS/EMAILS/TEXT/CHAT. THE NAVIGATOR WILL PROVIDE SUPPORT ON A BROAD RANGE OF ISSUES INCLUDING FINANCIAL NEEDS, EMOTIONAL WELLBEING, AND MEDICAL DECISION-MAKING.

Requirements

Minimum of 2 years’ experience working as a patient navigator, case manager or social worker in oncology or community health setting.
A clear and distinct speaking voice, accompanied by excellent oral, written interpersonal, communication, and customer service skills – demonstrating cultural awareness and sensitivity.
Ability to work collectively with other team members, community organizations, and the health care community.
Working knowledge of social determinants of care and how they impact patients’ ability to access services as well as their health, mental health, and overall wellbeing and outcomes.
Knowledge of de-escalation and emotional support techniques and ability to guide individuals in high-stress situations to the care they need.
Strong problem-solving and organization skills with the ability to prioritize and make decisions to deliver multiple objectives simultaneously.
Demonstrated computer proficiency in MS Office Products and ability to learn new software.
An openness to feedback and coaching from leadership.

Nice To Haves

Bachelor's degree in Social Work, Public Health, Psychology, Human Behavior, or related field.
Social work experience, certified in oncology social work, licensed community health worker or certified patient navigator.
Bilingual (English/Spanish preferred; other languages a plus).
Experience with Salesforce or other client relationship database(s).
Comprehension of the patient navigation core competencies and Oncology Navigation Standards of Professional Practice.

Responsibilities

Assisting individuals with various breast health and breast cancer-related needs including:
assessing patient needs while providing emotional support,
identifying barriers to care and strategies to address and resolve them,
providing evidence-based information and 1x1 coaching to empower individuals in their communications and shared decision making with providers,
serving as an essential link between individuals and community resources and facilitating connections for referral services
Complying with escalation protocol when identifying and handling high-intensity situations.
Adhering to the processes, policies, and procedures of the program, including the protection of personal health information.
Documenting all case interactions for evaluation and reporting purposes according to standard operating procedures in the Salesforce HealthCloud.
Engaging in ongoing professional development to continually improve our ability to support individuals within a changing healthcare and breast cancer landscape.
Actively engaging in one-on-one supervision and case study groups to support peer learning.
Serving as a representative of Komen’s navigation work for internal and external audiences.
Promoting and demonstrating appropriate person-centered service, with respect for cultural diversity and cultural responsiveness.
Consistently meets performance benchmarks as outlined in program policies and procedures.