Patient Navigator | Wound Care | Full Time

Gritman Medical Center•Moscow, ID

10h•Onsite

About The Position

KEY RESPONSIBILITIES Coordinates with Center leadership to maximize daily patient census. • Actively participates in staff meetings to support key functions within the Center. • Greets patients and other visitors, answers and routes calls to appropriate staff. • Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model. • Obtains and verifies patient insurance information, to include pre-certifications and pre authorizations for services and enters data in appropriate databases. • Collects and enters patient charges in databases. • Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers. • Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures. • Coordinates/schedules ancillary testing with other hospital departments. • Arranges for patient transportation, as needed. • Maintains office equipment and supplies as needed, and medical supplies as directed. Clinical Functions: • Under the direction of the RN/Provider, provides wound-related patient care as approved by hospital protocols, Policies & Procedures and scope of practice and with documented competencies where necessary • May assist with intake and discharge within scope of practice and according to hospital bylaws and completion of appropriate skills competencies • May perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics hyperbaric training and completion of required skills competency • May assist in Vein Clinic within scope of practice after Healogics Vein Clinic training completed (if applicable) • Gathers patient information. • Gathers necessary equipment and supplies for the RN or provider. • Reports quality of care issues to Clinical Nurse Manager • Communicates as needed with all team members regarding therapeutic interventions to ensure quality of care. • Performs other duties as required. QUALIFICATIONS Required: High School Diploma or General Education Development (GED); Associate’s degree preferred • Graduate from a Certified Medical Assistant (CMA), Emergency Medical Technician (EMT) or Certified Nursing Assistant (CNA) program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES). • Current CMA, CNA or EMT Certification licensed in the state of employment – to be maintained throughout the duration of employment in the position • Minimum of Two (2) or more years office administration experience is required; Preferably in a medical setting, acute hospital, rehabilitation hospital, or skilled nursing unit. • Prior medical coding experience preferred ADDITIONAL REQUIREMENTS Populations Served: Neonatal, pediatric, adolescent, adult, and geriatric. Physical Demands: Includes light lifting, reaching, twisting, and extended periods of sitting and computer use. Environmental Conditions: Indoor clinical setting with occasional public contact and exposure to common germs and viruses. ORGANIZATIONAL EXPECTATIONS Uphold a positive and professional representation of the organization at all times. Support a culture of safety and patient-centered care. Maintain confidentiality and compliance with HIPAA and organizational policies. Demonstrate a commitment to continuous improvement, learning, and collaboration. Provide exceptional customer service aligned with The Gritman Way.

Requirements

High School Diploma or General Education Development (GED); Associate’s degree preferred
Graduate from a Certified Medical Assistant (CMA), Emergency Medical Technician (EMT) or Certified Nursing Assistant (CNA) program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES).
Current CMA, CNA or EMT Certification licensed in the state of employment – to be maintained throughout the duration of employment in the position
Minimum of Two (2) or more years office administration experience is required; Preferably in a medical setting, acute hospital, rehabilitation hospital, or skilled nursing unit.

Nice To Haves

Prior medical coding experience preferred

Responsibilities

Coordinates with Center leadership to maximize daily patient census.
Actively participates in staff meetings to support key functions within the Center.
Greets patients and other visitors, answers and routes calls to appropriate staff.
Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
Collects and enters patient charges in databases.
Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
Coordinates/schedules ancillary testing with other hospital departments.
Arranges for patient transportation, as needed.
Maintains office equipment and supplies as needed, and medical supplies as directed.
Under the direction of the RN/Provider, provides wound-related patient care as approved by hospital protocols, Policies & Procedures and scope of practice and with documented competencies where necessary
May assist with intake and discharge within scope of practice and according to hospital bylaws and completion of appropriate skills competencies
May perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics hyperbaric training and completion of required skills competency
May assist in Vein Clinic within scope of practice after Healogics Vein Clinic training completed (if applicable)
Gathers patient information.
Gathers necessary equipment and supplies for the RN or provider.
Reports quality of care issues to Clinical Nurse Manager
Communicates as needed with all team members regarding therapeutic interventions to ensure quality of care.
Performs other duties as required.