Patient Care Navigator

Lower Cape Fear LifeCare•Wilmington, NC

About The Position

Working under the supervision of LifeCare Memory Partners Program Manager. The Care Navigator will assist with the intake of new clients and caregivers, coordination of care, regular follow up phone calls and virtual visits to assess further needs. The Care Navigator assists with maintaining all metrics surrounding these initiatives for the dual purpose of monitoring success as well as maintain compliance with local, state and federal grant requirements. The Care Navigator serves as the primary point of contact for the program and administrative support.

Requirements

Education: Associates Degree or 3 years equivalent combination of education and experience
Experience: Minimum of one year experience in health-related field or administrative support preferred.
Skills to create correspondences and ability to prioritize tasks.
Demonstrated writing and editing.
Manual dexterity and skill to operate the following: computer, telephone system, calculator, copy machine.
Business correspondence formatting; Standard office administrative practices and procedures, including the use of standard office equipment; High level of proficiency in the use of Microsoft Office programs, especially Outlook, MS Word, MS Excel, and MS PowerPoint.
Analyzing and resolving office administrative and procedural problems; excellent verbal, written and computer skills.
Strong written and oral communication skills, ability to interpret requests for information, tactful, congenial, excellent telephone manners; problem-solving ability; organizational and leadership ability; patience and assertiveness.
Ability to interact with others in a positive and professional manner. Must demonstrate experience to interact professionally with all levels within and outside the agency.
Stooping, bending, sitting for long periods of time, driving an automobile and climbing stairs.
Minor lifting (25 pounds or less) required to perform some job functions. Ability to move throughout the office and to run errands or attend meetings in the community.
Positive attitude, alertness to situations; strong sense of concentration; ability to apply judgment, to prioritize work and to learn new skills; ability to understand, follow and recall instructions. Ability to cope with varied distractions and high levels of stress. High level of mental concentration required to handle multiple tasks simultaneously with frequent interruptions.
Sensitive to environment; ability to see and to speak clearly in order to communicate and perform basic job functions.
Must have valid driver license and reliable transportation.

Nice To Haves

Basic knowledge of the population impacted by Alzheimer’s Disease and related dementias is desirable.
Event/conference coordination experience is desired.

Responsibilities

Provides assistance and performs administrative duties for the LifeCare Memory Partners Program to assure efficient use of time through proper scheduling. Including but not limited to maintaining calendar, monitoring emails, follow up calls to caregivers and clients, answering the phone.
Coordinates and manages initial intake with new patient referrals and admission required documentation and processes.
Supports the clients and caregivers by gathering follow up data through calls and virtual visits; Communicates professionally in oral and written form with all contacts and answers telephone and handles all information appropriately.
Facilitates coordination of care with primary care doctors and other community entities through gathering of records and communications within and outside the program.
Serves as the primary contact for referrals to all agency programs and services primarily via telephone.
Collects and enters basic information to open new referrals to facilitate the admission process.
Follows protocols to route patients needing in-depth review to appropriate clinical supervisor or PAC.
Provides pertinent information to help ensure understanding of agency programs.
Appropriately documents and communicates all required information in accordance with agency policies and procedures, accreditation, regulation, and legal requirements.
Provide high-level administrative and clerical support including but not limited to: copying and compilation of documents and patient records; filing; mailings; coding expense invoices for payment, conducting research, handling information requests; preparing correspondence, receiving visitors.
Organizes and performs work effectively and efficiently.
Maintains and adjusts schedule to enhance program performance.
Demonstrates positive interpersonal relations in dealing with all members of the team.
Maintains and promotes customer satisfaction.
Effectively demonstrates the mission, vision, and values of Lower Cape Fear LifeCare on a daily basis.