Patient Navigator

Aizer Health • Village of Kiryas Joel, NY

1d • $20 • Onsite

About The Position

As a Patient Navigator at Aizer, you will be the first point of contact for patients entering our facility, setting the tone for a positive and seamless healthcare experience. You will play a critical role in ensuring patients are welcomed, informed, and efficiently guided through the check-in and visit process. This position is ideal for someone personable, highly organized, detail-oriented, and thrives in a fast-paced, patient-facing environment.

Requirements

• Personable: A friendly and approachable demeanor with excellent interpersonal skills. Anticipates patient needs and addresses them efficiently.
• Organized: Ability to manage multiple tasks and maintain a smooth workflow in a busy environment. Ensures accuracy in patient status.
• Tech-Savvy: Comfortable using electronic systems such as electronic health systems and managing check-in kiosks.
• Calm Under Pressure: Maintains composure in a fast-paced environment and ensures that patients feel supported and heard.
• Team-Oriented: Works collaboratively to ensure a positive patient experience.

Nice To Haves

• Prior experience in healthcare, front desk, or customer service role preferred

Responsibilities

• Warmly greet all patients upon arrival, creating a welcoming and professional first impression.
• Check in patients using Aizer’s EMR System (eClinicalWorks), updating visit status and changing patient status to green to signify arrival.
• Verify patient identification and appointment details, ensuring accuracy in the EMR system.
• Collect and update any necessary patient documentation, insurance details, or forms.
• Direct patients to the appropriate department, provider, or waiting area based on their visit type and scheduled services.
• Proactively monitor patient wait times and communicate with clinical staff to minimize delays.
• Anticipate and resolve flow disruptions, escalating issues to the appropriate personnel when needed.
• Manage and maintain the functionality of self-service check-in kiosks and display screens.
• Assist patients with navigating the kiosk system, troubleshooting technical issues, and ensuring accurate information input.
• Monitor and report any recurring technical issues to the appropriate IT or operations team.
• Maintain a clean, organized, and calming reception area that reflects Aizer’s standards of care and professionalism.
• Monitor lobby activity to ensure patients are directed appropriately and that the space remains welcoming and comfortable.
• Refill literature, sanitizing stations, and other lobby materials as needed.
• Respond to patient questions and concerns in a professional, clear, and compassionate manner—whether in person, by phone, or via internal systems.
• Provide accurate information about wait times, appointment procedures, or directions within the facility.
• Handle sensitive situations (such as delays or scheduling issues) with empathy and solution-oriented thinking.
• Maintain real-time communication with medical assistants, nurses, and providers to coordinate patient movement and alert them of arrivals or schedule changes.
• Serve as a liaison between the front desk and clinical teams to promote efficiency and teamwork throughout the patient journey.

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision Insurance.
• Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate.
• 8 Paid Holidays.
• 403(b) Retirement Plan, setting you up for a secure future.
• Short-term and Long-term disability.
• Life/Accidental Death and Dismemberment Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees