Patient Navigator

RHI Rehab•Indianapolis, IN

About The Position

The Rehabilitation Hospital of Indiana (RHI) is nationally ranked among the Best Hospitals for Rehabilitation by U.S. News and World Report for 2024-2025 and the Best Rehabilitation Hospital in Indiana for the third year in a row. RHI provides high quality, evidence-based rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, stroke, spinal cord injury and complex medical conditions. We offer inpatient and outpatient rehabilitation services to patients 15 years of age and older. RHI is the only Traumatic Brain Injury (TBI) Model System in the state of Indiana and one of only 16 in the U.S We offer a competitive compensation and benefits package, along with a 401k match and tuition reimbursement program. Summary The Patient Navigator identifies needs and assists the multidisciplinary team in eliminating barriers to Rehabilitation care and discharge to the community. The Patient Navigators guide the patient/family from admission through discharged, and act as the central point of contact for the patient and the entire Rehabilitation team. The Patient Navigator requires excellent communication and organization skills. The Patient Navigator coordinates the patient's care plan to assist with efficiency and quality of care delivered during the stay. The Patient Navigator is the patient/ families advocate providing supportive and personal assistance while serving as a liaison to ensure that patients/families receive resources and services as needed.

Requirements

Requires thorough knowledge of rehabilitation principles and those of interdisciplinary team coordination
Excellent verbal and written communications skills needed.
Working knowledge of community resources with facilitate care transitions
Requires management of multiple time sensitive tasks occurring simultaneously
Must be comfortable engaging with patients, families, and other disciplines to discuss complex discharge plans
Teamwork, imitative, and organization are key performance indicators
Must demonstrate excellent time management skills, while adhering to standards of work
Attention to detail, clear and concise documentation is critical
2 years of experience working with interdisciplinary team in acute rehab or hospital setting
Bachelor's degree in healthcare field required
RN/OT experience and licensure

Responsibilities

The Patient Navigator's will contact patients/families with in 48hrs after admission
Providing and coordinating proficient, evidence-based care, which includes evaluation, assessments, planning and implementing a comprehensive multidisciplinary plan of care
Every patient and family on admission is assessed for emotional and social needs
Every patient and family are assessed for barriers to care and discharge such as Health insurance, physical environment, transportation, caregiver support
Findings are to be documented and communicated with the multidisciplinary team to support a coordinated, appropriate length of stay and discharge to community personnel.
Patient Navigator understands and helps patient complete necessary forms for financial assistance, Heath coverage and others to provide a safe discharge into the community.
Other duties as assigned.