Patient Navigator

LanguageLine Solutions

1d • Remote

About The Position

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Patient Navigator Connect Care. Remove Barriers. Improve Outcomes. At Health Advocate, Patient Navigation is not a call center role — it’s a front-line access and engagement function that directly impacts patient outcomes. We are seeking a Patient Navigator who understands that timely support, compassionate communication, and proactive coordination can change the trajectory of someone’s healthcare experience. This role is designed for someone who thrives at the intersection of service, systems, and human connection. You will support patients in navigating complex healthcare pathways, removing access barriers, and ensuring they receive the right care at the right time. Compensation: $17.71 per hour If you are energized by helping others, solving problems, and making healthcare easier to access and understand — we want to meet you.

Requirements

• A High School Diploma or G.E.D. (required)
• 2+ years of experience in customer service, healthcare navigation, or patient support (required)
• Strong communication skills and active listening abilities
• Comfort working across multiple systems and documenting accurately
• A proactive mindset and strong organizational skills
• Commitment to confidentiality and compliance standards

Nice To Haves

• Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
• Experience in care coordination, community resources, or healthcare access (preferred)
• Preferred certifications may include: Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.

Responsibilities

• Timely Patient Engagement Respond to inbound calls and conduct proactive outreach via phone, SMS, email, or IVR Quickly build rapport and encourage active participation in care Ensure patients feel heard, supported, and guided
• Barrier Removal & Access Coordination Assist with appointment scheduling, transportation coordination, and medical record transfers Identify and address Social Determinants of Health (SDOH) impacting access Connect patients to community resources and payer ecosystems Reduce care delays and improve continuity of care
• Accurate Documentation & Compliance Verify and update patient demographic information in internal systems Document all patient interactions thoroughly and accurately Ensure every interaction complies with HIPAA and applicable federal/state regulations
• Provide live patient support for appointment scheduling and care coordination
• Offer basic clinical education and appointment preparation guidance
• Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams
• Follow up with patients, providers, and partners to ensure services are accessed as planned
• Track patient needs through to resolution
• Identify and research barriers impacting care access
• Prioritize open cases to ensure timely support
• Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery
• Work cooperatively with internal teams to meet service goals
• Escalate complex or out-of-scope situations appropriately
• Support departmental improvement initiatives
• Assist with user acceptance testing for system updates and enhancements
• Mentor new team members as needed

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Access to Health Advocate programs including EAP and wellness resources
• Full training and system support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED