Patient Navigator - Radiation Oncology - Hopewell - Full-Time - DAYS

Capital Health•Hopewell, NJ

4d•$24 - $35

About The Position

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. Pay Range: $24.02 - $34.90 Scheduled Weekly Hours: 40 Position Overview ESSENTIAL FUNCTIONS Provides assistance to patients and families by guiding them through navigation process. Schedules patient appointments, explains steps and procedures, gathers imaging films from outside facilities, and provides patient education. Communicates extensively with all members of team on behalf of the patient. Answers incoming telephone calls to determine the purpose of a call, and to forward the call to appropriate personnel or department. Is well versed and able to answers a variety of questions about services and programs. Provides guest assistance with a vast variety of services including transportation, hotel accommodations, referrals to other oncology team members (nurse navigators, financial navigator, dietician, social workers) and referrals to appropriate community resources. If Patient Navigator for Center for Women's Imaging, navigates patients who need additional imaging or breast biopsies. Provides information and support and schedules appointments with the appropriate surgeon if their biopsies are positive and require further medical intervention. Smoothly transitions patients to the breast cancer navigator and other members of the oncology team. Provides assistance with second opinion referrals with outside cancer centers. Specific for the Lung Cancer Screening program, navigates patients through this entire program. Provides intake, coordinates prescription and authorization with the patient's physician, and schedules CT screen through central scheduling. Maintains database, coordinates with the radiology department to receive results and communicate with the patient, sends yearly follow-up reminder letters. Provides positive cases for review at the weekly Thoracic Cancer. Smoothly transitions patients as needed. Refers patients to the smoking cessation program. Provides individualized assistance to patients, families and caregivers to help overcome health care system barriers such as need for personal and emotional support, language, and any other problems that may arise. Facilitates timely access to care, as appropriate. Performs one or more of the following: maintaining metrics and reports as requested by Director of Radiology and Director of Oncology Services, reviewing Center for Oncology website to ensure it is up-to-date, assisting in developing of patient education binder/materials, assisting in development and implementation of a peer navigation program, helps develop and coordinate the Center for Oncology patient satisfaction program. Upon request, assists in the planning of special programs such as Survivorship Day, Patient Advisory Council, CME education programs. Maintains initial and annual Capital Health navigation competency. Upon request, attends Capital Health related community educational events. Performs other tasks as requested.

Requirements

Associate's degree in Healthcare, Marketing, or related field OR High School Diploma/GED with five years relevant experience in healthcare at a hospital or community organization in lieu of degree.
Two years relevant experience in healthcare at a hospital or community organization.
Excellent ability to communicate effectively with at all levels of the organization.
Excellent phone etiquette and phone communications skills.
Possesses knowledge and ability with Microsoft Office suite of applications.
Knowledge of e-mail, internet and word processing programs.
Demonstrates multi-tasking abilities.
Creative, self-motivated and patient-centered.
Ability to work independently and to be a strong team player.

Responsibilities

Provides assistance to patients and families by guiding them through navigation process.
Schedules patient appointments, explains steps and procedures, gathers imaging films from outside facilities, and provides patient education.
Communicates extensively with all members of team on behalf of the patient.
Answers incoming telephone calls to determine the purpose of a call, and to forward the call to appropriate personnel or department.
Is well versed and able to answers a variety of questions about services and programs.
Provides guest assistance with a vast variety of services including transportation, hotel accommodations, referrals to other oncology team members (nurse navigators, financial navigator, dietician, social workers) and referrals to appropriate community resources.
If Patient Navigator for Center for Women's Imaging, navigates patients who need additional imaging or breast biopsies.
Provides information and support and schedules appointments with the appropriate surgeon if their biopsies are positive and require further medical intervention.
Smoothly transitions patients to the breast cancer navigator and other members of the oncology team.
Provides assistance with second opinion referrals with outside cancer centers.
Specific for the Lung Cancer Screening program, navigates patients through this entire program.
Provides intake, coordinates prescription and authorization with the patient's physician, and schedules CT screen through central scheduling.
Maintains database, coordinates with the radiology department to receive results and communicate with the patient, sends yearly follow-up reminder letters.
Provides positive cases for review at the weekly Thoracic Cancer.
Smoothly transitions patients as needed.
Refers patients to the smoking cessation program.
Provides individualized assistance to patients, families and caregivers to help overcome health care system barriers such as need for personal and emotional support, language, and any other problems that may arise.
Facilitates timely access to care, as appropriate.
Performs one or more of the following: maintaining metrics and reports as requested by Director of Radiology and Director of Oncology Services, reviewing Center for Oncology website to ensure it is up-to-date, assisting in developing of patient education binder/materials, assisting in development and implementation of a peer navigation program, helps develop and coordinate the Center for Oncology patient satisfaction program.
Upon request, assists in the planning of special programs such as Survivorship Day, Patient Advisory Council, CME education programs.
Maintains initial and annual Capital Health navigation competency.
Upon request, attends Capital Health related community educational events.
Performs other tasks as requested.

Benefits

Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program