Patient Navigator - Primary Care

The Centers•Cleveland, OH

2d•Onsite

About The Position

Provides support and guidance to patients referred to outside entities for follow up medical care to ensure all necessary care is received. Works in the external work queue identifying referrals needing attention, outreaching patients, scheduling appointments, assisting with overcoming barriers to obtaining care and retrieving the results for the external appointment. Provides support to both the patients and the primary care team.

Requirements

High School Diploma
Critical Thinking: Takes all critical information into account, considering interrelationships among issues and implications for other stakeholders. Applies knowledge, expertise, sound judgment and other references and resources as necessary to generate and evaluate solutions and recommendations. Understands and appropriately applies principles, procedures, requirements, regulations, and policies.
Teaching: Ability to adjust language in order to effectively communicate information and treatment plans to patients. Identify appropriate learning model for each recipient to ensure appropriate delivery. Ability to assess level of understanding and adjust accordingly to ensure patient comprehension.
Attention to Detail: processes information efficiently and consistently; maintains focus with working with detailed information; recognizes gaps in information and seeks clarification; monitors and reports discrepancies and concerns
Interpersonal Skills: demonstrated emotional intelligence with an ability to balance an empathy forward response with families and throughout the organization. Enjoys working closely with other people to understand their concerns and seeks out the ways our workplace might address them. Able to use storytelling to advance a concept or idea.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Manage referrals in the external work queue.
Attends to Patient Navigation referrals in the internal work queue providing a higher level of support to the patient.
Works collaboratively with the primary care providers to ensure the referrals are successfully addressed
Engages all members of the medical team internal and external to successfully engage in care coordination.
Retrieve results from Care Everywhere and Clinisync and know how to manage these results.
Assist patients with identifying and overcoming barriers to attending to medical needs.
Work collaboratively with the medical records teams to ensure all necessary documentation is in the medical chart.
Educates patients on the importance of consistent medical care and having an identified provider rather than utilizing the emergency department. Assists with tracking necessary information related to special conditions (breast screenings, hypertension, pregnancy, etc.).Attends all scheduled agency and department meetings
Engages in supervision as scheduled.
Contributes to the department processes and identify ways to be more efficient with referral tracking.
Manage multiple projects and reporting expectations at one time
Other duties as assigned