Patient Navigator/CHW- Sullivan Middle School

Family Health CenterWorcester, MA
4dOnsite

About The Position

The School-Based Health Center (SBHC) Community Health Worker/Navigator works as part of a multidisciplinary care team that includes a Nurse Practitioner and Behavioral Health Clinician, collaborating closely with school staff to support the overall health and well-being of students. The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services through FHCW and within the community, and make and follow-up on referrals for external services.

Requirements

  • High School Diploma or GED required bachelor’s degree in a related discipline preferred.
  • Minimum of two years relevant work or college-level internship experience required.
  • Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.
  • Bilingual English or another language appropriate to the patient population required.
  • Local travel required for home visits to patients.
  • Community Health Worker Core Training required within first year of employment.
  • Flexible evening work and weekend hours are required to meet FHCW community or patient needs.

Nice To Haves

  • Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.

Responsibilities

  • Supports the care team with patient follow-up, reminders, and addresses barriers to care.
  • Documents all services as required and assists in meeting all program requirements.
  • Collects and analyzes data related to the project and works with data management staff for data collection.
  • Provides outreach and meets with patients to explain services and coordinates the treatment plan.
  • Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
  • Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
  • Any and all other duties as assigned.
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