Patient Navigator Advocate- Outpatient Behavioral Health
About The Position
We are excited to invite compassionate, driven, and polished professionals to join our dynamic team as a Patient Navigator Advocate (PNA) at Mid Cities Psychiatry. In this essential, client-facing role, you will guide patients through their mental health journey by facilitating referrals, educating them on innovative treatments—including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies—and ensuring seamless care coordination. We are seeking individuals who are passionate about mental health and bring energy, adaptability, and professionalism. The ideal candidate has experience in sales or lead generation, thrives in a fast-paced environment, and represents the clinic with confidence, warmth, and care.
Requirements
- Bachelor’s degree required; 1–3 years in sales, customer service, or lead generation (healthcare experience preferred)
- Skilled in Microsoft Office, Google Workspace, and EMR systems
- Demonstrated success in sales or client relations; warm, engaging, and approachable demeanor
- Proactive, detail-oriented, and adaptable with excellent multitasking and follow-through skills
- Confident and polished, with a poised and composed demeanor
- Maintains a professional appearance and represents the clinic with grace in client-facing settings
- Strong interpersonal and communication skills
- A sincere interest in patient well-being and mental health support
- Friendly, professional, and committed to delivering a positive, welcoming experience
- Sound judgment and the ability to navigate complex situations
- Able to work independently and collaboratively
- Strong communication skills to inform, engage, and support patient decision-making
- Flexible in approach while staying focused on care outcomes and clinic goals
- Proficient in Microsoft Office, Google Apps, and basic data management software.
- Well-groomed, composed, and conscientious in appearance and documentation
- Naturally builds rapport and projects confidence in high-visibility interactions
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Health insurance, dental and vision coverage
- Paid time off (PTO)
- 401(k) with employer match
- Mental health support services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
