Patient Navigator Advocate (PNA)

Mid Cities Psychiatry•Euless, TX

45d

About The Position

We are excited to invite compassionate, driven, and polished professionals to join our dynamic team as a Patient Navigator Advocate (PNA) at Mid Cities Psychiatry. In this essential, client-facing role, you will help guide patients through their mental health journey by facilitating referrals, providing education on our innovative treatment offerings including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies and ensuring seamless care coordination. As a PNA, you’ll play a vital part in educating patients, answering their inquiries, and ensuring accurate and timely documentation. You’ll work closely with our clinical and administrative teams to verify insurance benefits, manage prior authorizations, and ensure smooth access to care. We are seeking candidates who are not only passionate about mental health but who also bring energy, adaptability, and a professional presence. The ideal candidate has experience in sales or lead generation, thrives in fast-paced environments, and takes pride in being well-presented, personable, and engaging. You will be the welcoming face of our clinic representing our brand with confidence and care.

Requirements

Bachelor’s degree required
1–3 years in sales, customer service, or lead generation (healthcare experience preferred)
Skilled in Microsoft Office, Google Workspace, and EMR systems
Demonstrated success in sales or client relations
Warm, engaging, and approachable demeanor
Proactive, detail-oriented, and adaptable with excellent multitasking and follow-through skills
Confident and polished, with a poised and composed demeanor
Maintains a professional appearance and represents the clinic with grace in client-facing settings
Strong interpersonal and communication skills
A sincere interest in patient well-being and mental health support
Friendly, professional, and committed to delivering a positive, welcoming experience
Sound judgment and the ability to navigate complex situations
Able to work independently and collaboratively
Strong communication skills to inform, engage, and support patient decision-making
Flexible in approach while staying focused on care outcomes and clinic goals
Proficient in Microsoft Office, Google Apps, and basic data management software.
Well-groomed, composed, and conscientious in appearance and documentation
Naturally builds rapport and projects confidence in high-visibility interactions
Completion of the Tony Robbins DISC Assessment is required prior to application review. Applications submitted without the completed assessment will not be considered.
Current Resume: outlining your relevant education, experience, and skills
Cover Letter: briefly explain why you’re a strong fit for this role and what excites you about joining Mid Cities Psychiatry
Completed MCP Employment Application Form
DISC Assessment results

Nice To Haves

healthcare experience preferred
Professional Links (Optional): If you have a professional online presence such as a LinkedIn profile, Instagram or Facebook Page, YouTube or TikTok channel, personal blog, or website that highlights your communication skills, personal brand, or passion for mental health, please include those links.

Responsibilities

Facilitating referrals
Providing education on treatment offerings including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies
Ensuring seamless care coordination
Educating patients
Answering patient inquiries
Ensuring accurate and timely documentation
Verifying insurance benefits
Managing prior authorizations
Ensuring smooth access to care