Patient Navigation Representative for Call Center

Trinity Health•Fort Lauderdale, FL

22h•Onsite

About The Position

Holy Cross Health named Forbes America's Best Employer for Healthcare Professionals Position Summary: This is a Full-Time position Monday - Friday 8:00am - 4:45pm with excellent benefits starting your first day of employment! The PNC Representative is the "voice" of Holy Cross Health Medical Group and will be both the welcoming agent ensuring positive patient interaction and the intermediary determining which pathway each caller enters. Highlights: Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B Colleague Referral Program to earn cash and prizes Unlimited career growth opportunities Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday

Requirements

Medical scheduling experience and extensive customer service background is required.
Must demonstrate critical thinking and sound judgement under high paced stressful environment.
Requires high school diploma or equivalent; 1-2 years post high school education and/or training or the equivalent.
Must possess the ability to comply with Trinity Health policies and procedures.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Nice To Haves

Experience with call center technology is highly desirable.

Responsibilities

The PNC Rep is responsible for consistent decision making while performing patient access processes including but not limited to scheduling, registration, and insurance verification.
Interacts with patient and physician office staff to schedule all future services across a wide scope of clinical departments, including the coordination of multiple services in proper sequence for patients, as well as informing patient/doctor's offices of test preparations, insurance requirements, authorizations and financial responsibility for each service.
Collaborates with multiple departments to best utilize resources, while accommodating physician preferences and patient needs.
Speaks directly with multiple departments and locations to resolve numerous scheduling matters including STAT appointments, approvals, block times and appropriate selection of studies to schedule.
Verifies the patient’s insurance and source of payment and determines the coordination of benefits for scheduled services, as well as prevailing regulatory and 3rd party requirements.

Benefits

Day 1 benefits, no waiting period!
Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
Colleague Referral Program to earn cash and prizes
Unlimited career growth opportunities
Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.
We are committed to providing compassionate and holistic person-centered care.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.