Patient Meal Room Service Associate

3110 Kennestone Hospital, Inc.

2d • Onsite

About The Position

Patient Meal Room Service Associate Represents Patient Meal Room Service to Patients and Nursing team. Reports directly to Nutrition & Food Service management. Key responsibilities include taking ownership of Patient Meal Service for assigned Unit(s) and ensuring a positive Patient experience. Includes introducing Patients to the Patient Meal Room Service program and meal ordering process. Enters meal selections into N&FS software systems (in compliance with therapeutic diets and food allergies). Includes taking Room Service calls and consistently providing customer service in a professional, courteous, and efficient manner. Required to follow all safety guidelines, including, but not limited to: confirming Patient identity by using two Patient identifiers, confirming meal accuracy, and appropriately following infection prevention practices, including when Isolation precautions are in place. Takes ownership of Unit assignment with minimal supervision. Functions as the N&FS liaison between the Patient and the care team, representing the hospital and N&FS dept. in a professional and caring manner. Delivers nutrition supplies to Units as required and follows safety protocols regarding expiration dates. Completes all other job duties as assigned. Provide meals to Patients in a professional, courteous, and timely manner. Work with diet-specific menus and introduce Patients to the Patient Meal Room Service program. Take orders for ‘Assist Patients’, deliver meals and collaborate with Nursing on assigned floors. Operate a call center which serves as the communication hub for Patient Meal Room Service. Receive / enter Patient Meal Room Service orders using nutrition software. Assist with daily reporting. Both positions require exceptional customer service. Focus on accuracy, safety and efficiency are paramount at all times.

Requirements

• High School Diploma or the equivalent preferred.
• Minimum 2 years’ foodservice, and / or customer service, and / or related experience required.
• Servsafe Food Handler AND ServSafe Allergen certifications required within 90 days of hire.
• Must be able to communicate and understand the English language, both written and orally.
• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Must possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment.
• Must be able to demonstrate a positive attitude in all customer / patient interactions.
• Must be able to utilize N&FS software systems.

Nice To Haves

• Healthcare or hospitality foodservice experience highly preferred.

Responsibilities

• Ensures the Safety of Patients and Team Members (according to state, county and national regulatory bodies)
• Ensures Positive Service Outcomes
• Engages in Efforts to Create a World Class Work Environment
• Performs other duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees