Patient Management Representative
About The Position
Promptcare is seeking a highly motivated and compassionate Patient Management Representative to join our team. The Representative will be responsible for the management of all insurance, therapy and dose changes for active patients receiving therapy from Promptcare. They will be responsible for communication and coordination with the payor, patient, and all internal departments to report the impact of these changes. If you are passionate about providing exceptional patient care and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. To learn more about our company, please visit PromptCare In-home Respiratory and Infusion
Requirements
- High School Diploma. Associates preferred
- Previous experience working with healthcare professionals is preferred
- Previous benefit verification/reauthorization experience highly preferred
- Excellent time management, organization and multi-tasking skills are required
- Clear verbal communication and concise documenting skills are required
- Previous experience with specialty pharmacy patient admissions and/or customer service in a similar referral source-based practice setting is strongly preferred
Responsibilities
- Benefit Verification for Insurance Changes, Therapy Changes & Dose Changes
- New / ReAuthorization under new insurance plan for insurance changes
- New / ReAuthorizations for drug or dose changes under existing plan
- Update payor information and binoculars in CPR
- Update existing orders to show the correct payor in CPR
- CCX Monthly Verifications
- Manage internal email communication to and from other departments
- Attend to Urgent / Same Day Requests
- Other duties as assigned
Benefits
- Comprehensive Medical, Dental, and Vision Package
- 401(k) Plan with Company Match
- Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
- Life Insurance: Standard coverage with optional enhancements
- Employee Assistance Program: Free counseling and coaching sessions
- Emotional Well-being and Work-Life Balance Resources
- Short & Long-Term Disability: Company-paid with optional supplements
- Accidental Death and Dismemberment Insurance
- FSA and HSA: Manage healthcare expenses
- Commuter Spending Programs
- Volunteer and Engagement Opportunities
- Employee Referral Bonuses
- Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
