Patient Liaison

Savas Management Center LLC • San Jacinto, CA

2d • Onsite

About The Position

Lifekind Health is looking for a full time Patient Liaison in our San Jacinto clinic to serve as a vital bridge between patients and healthcare providers, ensuring clear communication and a supportive experience throughout the care journey. Understand patient needs, address concerns, and facilitate access to medical services and resources. Work closely with clinical teams to coordinate appointments, explain treatment plans, and assist with administrative processes, thereby enhancing patient satisfaction and outcomes. Help to reduce barriers to care and improve overall healthcare delivery.

Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com [https://www.lifekindhealth.com/].

About the position:

Serve as the primary point of contact for patients, addressing inquiries and providing timely information about healthcare services and procedures
Coordinate scheduling of appointments, follow-ups, and referrals to ensure seamless patient access to care
Collaborate with medical staff to clarify treatment plans and assist patients in understanding their healthcare options
Assist patients with navigating insurance processes, billing questions, and financial assistance programs as needed
Document patient interactions accurately and maintain confidentiality in compliance with healthcare regulations
Identify and escalate patient concerns or complaints to appropriate departments to facilitate resolution
Provide emotional support and resources to patients and their families, fostering a compassionate care environment

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare, social work, nursing, or related field preferred
• Previous experience in a healthcare setting, customer service, or patient advocacy role
• Strong understanding of healthcare terminology and basic medical procedures
• Excellent communication and interpersonal skills to effectively interact with diverse patient populations
• Experience working with electronic health record (EHR) systems and scheduling software
• Ability to maintain patient confidentiality and comply with HIPAA regulations

Nice To Haves

• Bilingual abilities to support non-English speaking patients strongly preferred
• Training or certification in patient advocacy or healthcare navigation a plus

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing timely information about healthcare services and procedures
• Coordinate scheduling of appointments, follow-ups, and referrals to ensure seamless patient access to care
• Collaborate with medical staff to clarify treatment plans and assist patients in understanding their healthcare options
• Assist patients with navigating insurance processes, billing questions, and financial assistance programs as needed
• Document patient interactions accurately and maintain confidentiality in compliance with healthcare regulations
• Identify and escalate patient concerns or complaints to appropriate departments to facilitate resolution
• Provide emotional support and resources to patients and their families, fostering a compassionate care environment

Benefits

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic Life/AD&D, Short-Term, and Long-Term Disability policies for those enrolled in medical, plus additional voluntary coverage options
• 401(k) Retirement plan
• Medical and Dependent Care Flexible Spending Accounts
• Generous vacation, sick, and holiday benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED