Patient Liaison- Emergency Department - FT M-F 2p-10p

Northeast Georgia Health System•Braselton, GA

23h

About The Position

Serves as liaison between care providers, patients and families. Maintains ongoing communication with patients and their families; responds to some of the comfort needs for patients. Assists patients and families in obtaining answers to questions that they may have; informs patients and families of available resources to help with their non-medical needs.

Requirements

High School Diploma.
One year of customer service experience required
Good interpersonal skills.
Good verbal and written communication skills.
Knowledge of audiovisual equipment and Computers.
Effective organization skills.
Effective customer service skills.

Responsibilities

Maintains ongoing communication with patients and their families.
Makes periodic rounds of the waiting room, examination areas, lobby, emergency department etc. to check in with patients and/or families and assess satisfaction and comfort level.
Communicates any concerns with Triage team and/or Charge Nurse when needed.
Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays.
Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.
Provides general, public information regarding other hospital services and programs
Interprets and communicates the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers.
Communicates any concerns needing immediate attention to the appropriate staff person (e.g. Nursing, Security, Access Services, Maintenance etc.).
Assist patients and families with patient concerns and provides service recovery.
Conduct post discharge calls.