Patient Liaison

Lifekind Health • San Jacinto, CA

6d • Onsite

About The Position

Serve as the primary point of contact for patients, addressing inquiries and providing timely information about healthcare services and procedures Coordinate scheduling of appointments, follow-ups, and referrals to ensure seamless patient access to care Collaborate with medical staff to clarify treatment plans and assist patients in understanding their healthcare options Assist patients with navigating insurance processes, billing questions, and financial assistance programs as needed Document patient interactions accurately and maintain confidentiality in compliance with healthcare regulations Identify and escalate patient concerns or complaints to appropriate departments to facilitate resolution Provide emotional support and resources to patients and their families, fostering a compassionate care environment

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare, social work, nursing, or related field preferred
• Previous experience in a healthcare setting, customer service, or patient advocacy role
• Strong understanding of healthcare terminology and basic medical procedures
• Excellent communication and interpersonal skills to effectively interact with diverse patient populations
• Experience working with electronic health record (EHR) systems and scheduling software
• Ability to maintain patient confidentiality and comply with HIPAA regulations
• Bilingual abilities to support non-English speaking patients strongly preferred

Nice To Haves

• Training or certification in patient advocacy or healthcare navigation a plus

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing timely information about healthcare services and procedures
• Coordinate scheduling of appointments, follow-ups, and referrals to ensure seamless patient access to care
• Collaborate with medical staff to clarify treatment plans and assist patients in understanding their healthcare options
• Assist patients with navigating insurance processes, billing questions, and financial assistance programs as needed
• Document patient interactions accurately and maintain confidentiality in compliance with healthcare regulations
• Identify and escalate patient concerns or complaints to appropriate departments to facilitate resolution
• Provide emotional support and resources to patients and their families, fostering a compassionate care environment

Benefits

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic Life/AD&D, Short-Term, and Long-Term Disability policies for those enrolled in medical, plus additional voluntary coverage options
• 401(k) Retirement plan
• Medical and Dependent Care Flexible Spending Accounts
• Generous vacation, sick, and holiday benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED