Patient Intake/Scheduling Assistant (Admin Assistant II)

University of Colorado•Aurora, CO

8d•Onsite

About The Position

The University of Colorado, School of Dental Medicine (SDM) is looking for a full-time Patient Intake & Scheduling Assistant to support the Orthodontics clinics and residency program. The primary responsibility of this job is to act as a clinical representative and provide customer-service orientated patient support. We are seeking administrative professionals interested in supporting the SDM in patient intake, scheduling, and clinic operations. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly collaborative. The position is located at the University of Colorado - Anschutz Medical Campus. Hours will be dependent on business need, but typically will be Monday – Friday between the hours of 8:00am and 5:00pm. This position is patient-facing and is an onsite position.

Requirements

Two years of general clerical experience, preference for experience that includes working in a medical/dental environment.
College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis
Applicants must meet minimum qualifications at the time of hire.
Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures and terminology
Knowledge of principles and processes for providing customer and personal services.
Knowledge of electronic health record system.
Knowledge of teleconferencing software (i.e., Zoom).
Ability to efficiently organize, multi-task, and prioritize duties and tasks.
Ability to work in a fast-paced, high-volume environment.
Excellent verbal and written communications skills.
Excellent interpersonal skills
Proficient computer skills.
Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines.
Ability to handle sensitive matters that require discretion and confidentiality.

Nice To Haves

Bilingual in English and Spanish
Experience working with faculty, staff, and students in a higher education environment
Experience working in a fast-paced dental or orthodontic office environment

Responsibilities

Greet patients and monitor patient check-in and check-out.
Maintain and retrieve confidential patient records including updating patient information and signatures.
Understand school financial policies.
Register new patients in electronic health records.
Work with faculty, students, coordinators and other staff in solving scheduling and/or billing issues.
Enter and verify insurance information.
Facilitates efficient, professional, and confidential patient/student/faculty interaction.
Facilitate the release of dental records for requesting patients, legal and/or private dental practices.
Answer all incoming calls and disseminate appropriately to the correct person or department.
Handle patient inquiries and provide information regarding dental school policies.