Patient Health Navigator

Sea Mar Community Health Centers•Olympia, WA

12d

About The Position

Patient Navigators work with various health services providers to assist patients to access appropriate care, establish a medical home, assure pre- and post-visit needs are met and facilitate brief health education encounters related to chronic conditions, medically complicated cases and patients with multiple barriers to clinical care. Navigators provide translation/interpretation services as needed. Duties may vary as each position is customized to meet the specific needs of the host clinic.

Requirements

Bilingual English/Spanish preferred
Member must have the ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; possess the ability to write routine reports and correspondence; ability to communicate effectively with clients or employees of the organization.
Must have excellent verbal and written communication skills, including ability to compile, interpret, and utilize information; and to communicate effectively with people of all backgrounds and educational levels.
Must be able to work with minimal supervision, use good judgment, meet deadlines, and prioritize workloads.
Must be able to maintain confidentiality.
Must be well organized and have good attention to detail.
Must be able to maintain professionalism and appropriate boundaries in all interactions.
Must have intermediate computer skills.
Must be computer literate and have good mathematical skills.
Must be able to solve problems and reason deductively.
High School Diploma Required
Must have a current TB test (within the past year).
Must receive a satisfactory background check from WATCH and all CNCS background check requirements.
Reliable Transportation required.

Nice To Haves

Preferred undergraduate degree or equivalent work experience.

Responsibilities

Schedule appointments and navigate patients through health system barriers
Initiate communication with patients and assist with support in making referrals to address the full spectrum of patient needs
Participate in mandatory trainings, service projects and team building activities throughout their 10-11 month full time term of service.
Create informational materials and available resources to have at Sea Mar sites. These include posters, promotional programs, healthy diet and recipes, exercise information, handouts/take-away, as well as resource binders that provide information about available Sea Mar and community resources.
Create a community resource guide to share with patients and the AmeriCorps-Sea Mar group.
Review electronic health record charts and 􀁓􀁄􀁗􀁌􀁈􀁑􀁗􀂷􀁖 lists to identify patients in need of important health screenings and services.
Schedules appropriate appointments according to patient needs.
Prepare mail outs with appropriate materials and patient identifier information.
Collaborate with Sea Mar medical clinic staff, quality improvement staff, and other Sea Mar departments as needed to identify patients in need of screenings, to inform care teams about preventative care, and to reach out to these identified patients.
Work with Sea Mar staff to roll-out additional preventive health screening and recall efforts to patients.
Participate in an AmeriCorps site health project. This includes community outreach, health interventions, and health events regarding, but not limited to, the following health topics: smoking cessation, diabetes education, nutrition, and healthy lifestyles, stress reduction, managing chronic conditions, and adolescent topics.
Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events.
Assist in the development and distribution of informational/promotional materials, and establishes and maintains referral relationships with local organizations, agencies, institutions and businesses as directed by the AmeriCorps Department.