Patient Health Navigator

Sea Mar Community Health Centers • Monroe, LA

15d

About The Position

Patient Navigators work with various health services providers to assist patients to access appropriate care, establish a medical home, assure pre- and post-visit needs are met and facilitate brief health education encounters related to chronic conditions, medically complicated cases and patients with multiple barriers to clinical care. Navigators provide translation/interpretation services as needed. Duties may vary as each position is customized to meet the specific needs of the host clinic. As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar - AmeriCorps Members serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Understanding and empathizing with client needs Surpassing client expectations Demonstrating a high level of integrity Exhibiting compassion and commitment Advocating for social justice Taking pride in individual work as well as that of the team Continually learning to stay current with industry standards, best practices and technology As a Sea Mar - AmeriCorps Member, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily. The AmeriCorps member will be required to complete the Member Service Agreement requirements in order to be compensated fully for their position (Stipend and Educational award).

Requirements

• To perform this service successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Member must have the ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; possess the ability to write routine reports and correspondence; ability to communicate effectively with clients or employees of the organization.
• Must have excellent verbal and written communication skills, including ability to compile, interpret, and utilize information; and to communicate effectively with people of all backgrounds and educational levels.
• Must be able to work with minimal supervision, use good judgment, meet deadlines, and prioritize workloads.
• Must be able to maintain confidentiality.
• Must be well organized and have good attention to detail.
• Must be able to maintain professionalism and appropriate boundaries in all interactions.
• Must have intermediate computer skills.
• Must be computer literate and have good mathematical skills.
• Must be able to solve problems and reason deductively.
• High School Diploma Required
• Must have a current TB test (within the past year).
• Must receive a satisfactory background check from WATCH and all CNCS background check requirements.
• Reliable Transportation required.

Nice To Haves

• Bilingual English/Spanish preferred
• Preferred undergraduate degree or equivalent work experience.
• Experience in Windows Office programs preferred.

Responsibilities

• Schedule appointments and navigate patients through health system barriers
• Initiate communication with patients and assist with support in making referrals to address the full spectrum of patient needs
• Participate in mandatory trainings, service projects and team building activities throughout their 10-11 month full time term of service.
• Create informational materials and available resources to have at Sea Mar sites. These include posters, promotional programs, healthy diet and recipes, exercise information, handouts/take-away, as well as resource binders that provide information about available Sea Mar and community resources.
• Create a community resource guide to share with patients and the AmeriCorps-Sea Mar group.
• Review electronic health record charts and 􀁓􀁄􀁗􀁌􀁈􀁑􀁗􀂷􀁖 lists to identify patients in need of important health screenings and services.
• Schedules appropriate appointments according to patient needs.
• Prepare mail outs with appropriate materials and patient identifier information.
• Collaborate with Sea Mar medical clinic staff, quality improvement staff, and other Sea Mar departments as needed to identify patients in need of screenings, to inform care teams about preventative care, and to reach out to these identified patients.
• Work with Sea Mar staff to roll-out additional preventive health screening and recall efforts to patients.
• Participate in an AmeriCorps site health project. This includes community outreach, health interventions, and health events regarding, but not limited to, the following health topics: smoking cessation, diabetes education, nutrition, and healthy lifestyles, stress reduction, managing chronic conditions, and adolescent topics.
• Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events.
• Assist in the development and distribution of informational/promotional materials, and establishes and maintains referral relationships with local organizations, agencies, institutions and businesses as directed by the AmeriCorps Department.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees