Patient Food & Hospitality Attendant

Orlando Health • Orlando, FL

6d

About The Position

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

Requirements

• Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers.

Nice To Haves

• 1 year of customer service experience within the food industry highly preferred

Responsibilities

• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.

Benefits

• Onsite State-of-the-art gym and wellness center!
• Competitive Pay
• Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits (start day one)
• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
• Forbes Recognizes Orlando Health as a Best-In-State Employer
• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024.
• Employee-centric
• Dr. P. Phillips Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees