Patient Flow Specialist - Patient Flow Center - PRN

Huntsville Hospital Health System • Huntsville, AL

2d

About The Position

The Reservation Specialist is responsible for managing patient placement, throughput, and patient flow within the organization for admissions and transfers. Bed assignments are communicated to the originating and destination department via computer systems and telephone. In an effort to provide customer satisfaction, the Reservation Specialist accurately listens and responds appropriately to requests form patients, physicians, nursing departments, and co-workers. To ensure patients are assigned rooms in an expedient manner, the Reservation Specialist utilizes all critical resources within the organization to expedite this process. Reservation Specialist ensures paperwork and computer entry is checked for accuracy and continually enhances his or her knowledge regarding processes. Reservation Specialist gives high priority to customer service and customer satisfaction. Required to work weekends, holidays, and on-call as scheduled.

Requirements

• High school/GED required.
• Ability to work in a fast-paced environment with a positive attitude toward health care members and diverse patient population.
• Exhibits diplomacy and time management skills.
• Demonstrates efficiency and organizational skills with the ability to do more than one task at a time.
• Ability to use multi-line telephones.
• Computer skills required; Word and Excel preferred, and email.
• Medical terminology preferred.
• Required to work weekends, holidays, and on-call as scheduled.

Nice To Haves

• Post-secondary education desired.
• Medical office/secretary expedited preferred.
• Word and Excel preferred
• Medical terminology preferred.

Responsibilities

• Managing patient placement
• Managing throughput
• Managing patient flow within the organization for admissions and transfers
• Communicating bed assignments to the originating and destination department via computer systems and telephone
• Accurately listens and responds appropriately to requests form patients, physicians, nursing departments, and co-workers
• Ensuring patients are assigned rooms in an expedient manner
• Utilizing all critical resources within the organization to expedite patient placement
• Ensuring paperwork and computer entry is checked for accuracy
• Continually enhances his or her knowledge regarding processes
• Giving high priority to customer service and customer satisfaction

Benefits

• excellent benefits package
• childcare
• health and wellness programs
• an onsite employee pharmacy
• a free health clinic
• tuition assistance
• student loan reimbursement
• On-site training and education opportunities
• Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees