PATIENT FLOW MANAGER, HEALTHCARE
About The Position
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.Job SummaryAs a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators and/or Transporters within a hospital setting.
Requirements
- Management experience preferably in a hospital or healthcare related environment
- Experience with patient or resident care preferred
- Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
- Basic computer skills with Windows based Operating System and Microsoft Office
- Ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
- Associate’s degree is preferred
Responsibilities
- Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
- Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity
- Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate
- Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
- Orients, trains, and develops all levels of personnel such as dispatchers, trainers, transporters, and observers
- Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
- Additional duties as assigned
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
