Patient Flow Coordinator (Full Time)
About The Position
We are hiring immediately for a full time PATIENT FLOW COORDINATOR position. Address : Henry Ford St. John Hospital - 22101 Moross Road, Detroit, MI 48236. Note: online applications accepted only . Schedule : Full time schedule. Days may vary. 9:00 am to 5:30 pm. Weekends and holidays are required. Further details upon interview. If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable. We asked some of our associates why they love working for Touchpoint. Click here to see what they said! Job Summary Summary: As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.
Requirements
- Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
- Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.
Nice To Haves
- Previous operation experience is preferred.
Responsibilities
- Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
- Resolves problems related to patient, visitor, staff or employee complaints.
- Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
- Ensures compliance with policies and procedures for departmental operations.
- Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
- Motivates staff to function as a team in achieving goals and maximum productivity.
- Adheres to and promotes associates compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
- Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Monitors supplies and equipment; makes purchase recommendations as needed.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
