Patient Financial Services Team Lead

Providence Anesthesiology Associates PA • Charlotte, NC

7d • Hybrid

About The Position

We are seeking a dedicated and experienced Patient Financial Services Team Lead to oversee the daily operations of our patient financial services team. This role is crucial in ensuring the efficient management of collection activities and maintaining high standards of customer service. The ideal candidate will possess strong leadership skills and a keen attention to detail, with the ability to motivate and guide team members to achieve departmental goals.

Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 150 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 246,000 patients annually.

PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field.
Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021 - 2023, PAA’s core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what’s right and don’t compromise.

We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA.
Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.
PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.

Requirements

• Minimum of 3-5 years of experience in patient financial services, medical billing, or collections.
• Prior supervisory or team lead experience is required.
• Strong understanding of healthcare billing and collections software, processes, and regulations.
• Experience in call center settings is essential.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Supervise daily operations of the patient financial services team.
• Ensure effective management of collection activities and phone metrics.
• Provide excellent customer service and support to patients and team members.
• Motivate and guide team members to meet and exceed departmental goals.
• Monitor and evaluate team performance, providing feedback and coaching as needed.
• Collaborate with other departments to enhance service delivery and operational efficiency.

Benefits

• Strong workplace culture.
• We offer a supportive, highly team-oriented work environment.
• We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees