Patient Financial Services Manager

Signature Performance, Inc.

About The Position

Meets consistently with associates on professional development plans and ensure feedback/communication regarding team, department and company goals and activities occurs on a regular basis. Develops and share best practices with direct and cross functional team members. Researches and maintain compliance of billing industry standards. Ensures team members are cross trained on applicable aspects of team deliverables. Succession Planning -- Helps develop skill redundancies among team members. Monitors and reports key indicators to ensure compliance to organizational goals and expectations. Ensure staff members are keenly aware of their impact on these key indicators. Manages and provide oversight on the day- to- day aspects of the team. Manages staff productivity, development and attendance Maintains a working knowledge of and comply with all rules and regulations. Prepares daily reports and act as dictated by internal and/or client requirements. Works with client (or other impacted departments) on questions, concerns, and/or issues that may arise to ensure client goals are met. Informs Director of significant issues, production exceptions, problems, opportunities and situations involving compliance. Assists in developing systems and processes to effective operations Provides training classes as needed for CBO and other commercial contract functions to improve staff skills in job functions, customer relations and problem resolution. Maintains standard productivity and accuracy. All other duties as assigned.

Requirements

A minimum of 5 years of experience in commercial medical claims billing, patient accounting, comprehension of insurance contracts and/or EOBs, and other medical billing methodologies
Bachelor's Degree, or higher, preferred.
General working knowledge of medical coding best practices and proper billing procedures based on procedure coding.
A minimum of 3-5 years of management experience hospital setting business office which oversees the billing, patient access, and insurance follow up functions.
Experience managing a team performing multiple functions.
Experience and thorough comprehension of patient financial services reporting and KPIs used to measure performance.
Medicare, Medicaid, and Commercial billing experience required.
Central Business Office (CBO) experience required.
Personal computer, data entry, spreadsheets and word processing skills required
Ability to maintain financial records and prepare routine reports.
Ability to make mathematical calculations quickly and accurately.
Demonstrated leadership and ability to challenge status quo without jeopardizing relationships.
Demonstrated ability to establish and maintain effective working relationships with associates, supervisors, and the public in the performance of duties.
Strong interpersonal and team-building abilities.
Strong goal orientation with desire to continuously improve performance.
Strong analytical skills.
Ability to work in a self-directed fashion with minimal direction
U.S. Citizenship or naturalized citizenship is required for this position.
All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Nice To Haves

CRCR or equivalent

Responsibilities

Meets consistently with associates on professional development plans
Develops and share best practices with direct and cross functional team members
Researches and maintain compliance of billing industry standards
Ensures team members are cross trained on applicable aspects of team deliverables
Succession Planning -- Helps develop skill redundancies among team members
Monitors and reports key indicators to ensure compliance to organizational goals and expectations
Manages and provide oversight on the day- to- day aspects of the team
Manages staff productivity, development and attendance
Maintains a working knowledge of and comply with all rules and regulations
Prepares daily reports and act as dictated by internal and/or client requirements
Works with client (or other impacted departments) on questions, concerns, and/or issues that may arise to ensure client goals are met
Informs Director of significant issues, production exceptions, problems, opportunities and situations involving compliance
Assists in developing systems and processes to effective operations
Provides training classes as needed for CBO and other commercial contract functions to improve staff skills in job functions, customer relations and problem resolution
Maintains standard productivity and accuracy
All other duties as assigned