Patient Financial Services Rep/UKHC
About The Position
Under the direction of the Director of Enterprise Cash Management, the Patient Financial Services Representative is responsible for Pharmacy cash posting, follow-up, preparation and data entry of refunds for Pharmacy. The representative is expected to be familiar with Hospital and Retail Pharmacy departmental policies, plus procedures and ability to utilize all resources within the Hospital and Retail Pharmacy systems to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations, and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. THIS POSITION IS FULLY REMOTE.
Requirements
- Customer service oriented
- In-depth HIPAA knowledge
- Ability to multi-task with a strong emphasis on accuracy and attention to detail
- Proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel
- Excellent communication skills (both written and verbal)
- Solid time management, critical thinking, follow-through, and planning and organizational skills
- High level of respect for confidentiality
Nice To Haves
- Associate's degree
- Third party insurance claims follow-up/collections experience
- Medical, office and/or clerical work preferred
- Previous experience working with patient accounts/HIPAA is highly preferred
Responsibilities
- Pharmacy cash posting
- Follow-up
- Preparation and data entry of refunds for Pharmacy
- Provide customer service to patients and families
- Participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
