Patient Financial Services Representative (REMOTE)

Essentia Health • Fargo, ND

1d • $19 - $28 • Remote

About The Position

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Requirements

• Experience in Call Center, Collections, Billing and/or Health Care
• Experience with handling cash payments, self-pay collections
• Exceptional customer service skills
• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Responsibilities

• Managing and resolving high volumes of accounts for services provided by Essentia Health
• Acting as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner
• Providing efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts
• Providing financial assistance via face-to-face communication and over the telephone using automated phone technology
• Performing routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities
• Following-up with delinquent accounts and payment plans
• Collecting patient accounts
• Handling incoming patient mail with the potential to respond to inquiries via written communication

Benefits

• comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
• 401(k) plan with employer contributions
• training
• tuition reimbursement
• educational programs
• flexible scheduling
• generous time off
• wellness resources focused on your physical, mental, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed