PATIENT FINANCIAL SERVICES REPRESENTATIVE

SOUTHWEST MEDICAL IMAGING•Scottsdale, AZ

About The Position

The Patient Account Representative is responsible for managing patient accounts, resolving customer inquiries, and ensuring timely collections with moderate supervision. Key duties include handling delinquent accounts, processing financial assistance applications, verifying insurance eligibility, and maintaining accurate documentation. The role requires effective communication, problem-solving, and multitasking skills in a fast-paced environment, while upholding HIPAA compliance and company policies.

Requirements

High School Education or General Education Degree (GED) required.
Minimum 1 year of experience in a medical call center preferred.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. The employee is frequently required to sit and must be able to remain in a stationary position while performing the essential duties of this position. Inside general air-conditioned, nonhazardous environment only with light background noise.
Moderate comprehension of insurance explanation of benefits.
Moderate understanding of patient account collections.
Creative problem-solving abilities and negotiation skills.
Moderate knowledge of Microsoft Office applications.
Ability to multi-task in fast paced environment with a high aptitude for learning.
Must be able to communicate calmly, compassionately, and professionally with patients, patient representatives, and other outside contacts.
The ability to work effectively with other employees and maintain a cooperative working relationship intra-departmentally and inter-departmentally.
The demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA).

Nice To Haves

Minimum 1 year of experience in a medical call center preferred.

Responsibilities

Resolve customer inquiries and issues in a timely manner with moderate supervision.
Responsible for organizing and performing collection processes for assigned accounts.
Identify, document, and submit all account adjustments as appropriate.
Contact delinquent or high-risk customers in order to secure payment and determine reason for delinquency on inactive accounts.
Manage patient correspondence.
Verify patient eligibility as necessary.
Process financial assistance applications as needed.
Assist with overflow pricing calls as needed.
Inform management of any trends or issues negatively impacting the patient experience.
Comply with performance standards and departmental goals.
Maintains HIPAA compliance.
Uphold all SMIL policies and procedures.
Other duties as deemed necessary.