Patient Financial Services Representative III

Fairview Health Services•Saint Paul, MN

36d•Remote

About The Position

Fairview is looking for a Patient Financial Services Representative III to join our team! This is a fully remote position approved for a 1.0 FTE (80 hours per pay period) on the day shift. The DME/Follow-up/Billing department manages patient accounts by applying strong knowledge of insurance guidelines, denial codes, collection practices, and customer service. The team independently resolves billing concerns, processes correspondence and payment research, reviews explanations of benefits, and communicates clearly with patients, payers, and vendors to ensure timely and accurate claim resolution. Additional responsibilities include managing bad debt, completing refunds, verifying insurance, securing authorizations, and confirming sales orders in alignment with payer and compliance requirements.

Requirements

2 years in a medical billing office setting or relevant experience
Organizational skills
Communication skills
Attention to detail
Ability to problem solve and able to utilize resources independently

Nice To Haves

2 years of medical billing office setting experience
MS Office experience
Coordination of benefits experience
Epic, Brightree, Billing Bridge, or comparable software account experience
Experience working with medical terminology
Experience working with CPT-4 and ICD-10
Extensive knowledge of FV account review experience
Extensive knowledge of FV system applications
Extensive knowledge of FV RCM workflows
Billing certification
Substantial system super user experience

Responsibilities

Manages and resolves complex patient accounts by ensuring accurate financial transactions, appropriate reimbursements, and timely follow-up with payers, patients, and internal partners.
Performs daily work with high accuracy and productivity, following departmental best practices while identifying and implementing process improvements.
Serves as a subject matter expert with advanced knowledge of revenue cycle workflows, systems (including Brightree, expected payment calculations), payer policies, and regulatory requirements.
Conducts detailed investigations of high-complexity accounts, processes internal and external correspondence, and ensures clear, professional communication.
Utilizes multiple systems and payer portals to secure payment, verify insurance/demographics, apply correct adjustments, and educate patients/guarantors on financial responsibilities.
Provides mentorship and support to team members, leading discussions, facilitating meetings, and contributing to high-visibility projects.
Collaborates across departments to expedite account resolution and support business outcomes through accurate documentation, single-touch resolution, and continuous workflow optimization.

Benefits

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!
Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

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