Patient Financial Services Rep

Bioventus•Memphis, TN

About The Position

Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. As a Patient Financial Services (PFS) Representative, you will be responsible for explaining patients’ insurance coverage, negotiating favorable payment terms, and securing payment from patients for Bioventus products. This role also supports patient education regarding product clinical benefits so patients are well informed and confident in moving forward with prescribed treatment. The PFS Representative communicates with patients from diverse backgrounds and plays a key role in supporting access to care. Innovations for Active Healing that Enhance the Body’s Ability to Heal Bioventus is a global leader of innovations for active healing. Through a combination of internal product development, product/business acquisition, and distribution agreements, we will bring to market products which address a growing need for clinically effective, cost efficient, minimally invasive medical treatments, that engage and enhance the body’s natural healing processes. Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. Who is Bioventus? We are the market leader in developing clinically proven and cost-effective solutions for pain treatment & joint preservation, restorative therapies and bone graft substitutes with products recognized for their safety, innovation and effectiveness. $500+ million in annual revenue 1100+ employees worldwide Helping 700,000+ people every year The Bioventus team always puts patients at the forefront, and their needs are the priority in the choices we make and actions we take.

Requirements

High school diploma plus four (4) years of related experience or a four-year college degree
Strong verbal and written communication skills with the ability to interact effectively with patients and internal stakeholders
Strong persuasion and negotiation skills
Proficiency in Microsoft Word, Excel, Outlook, or similar software; SAP or other integrated systems experience a plus

Nice To Haves

Demonstrated success in an inside sales, patient services, or customer service role preferred
Experience in a healthcare or reimbursement environment strongly preferred
Bilingual (English/Spanish) communication skills preferred

Responsibilities

Reviews benefits investigation summaries with patients to ensure understanding of any out-of-pocket costs associated with Bioventus products.
Explains the clinical benefits of Bioventus products and answers patient questions clearly and effectively to support informed decision-making.
Communicates with patients from diverse backgrounds, including Spanish-speaking patients, to explain coverage, payment options, and next steps as needed.
Takes payments and negotiates favorable payment arrangements with patients.
Administers patient assistance programs when appropriate, in accordance with company policies and guidelines.
Schedules shipment or delivery of Bioventus products to patients.
Provides required forms to patients and ensures timely and accurate completion.
Partners with the reimbursement services team to obtain any additional patient information required.
Completes all required training in a timely and satisfactory manner.
Holds oneself and others accountable to conduct business in compliance with Bioventus’ Code of Compliance, policies, procedures, and internal controls applicable to the role.
Performs other duties as assigned.